When you publish the agent at the end of onboarding, Nuvia opens the Your agent is ready screen with a test shortcut for each connected channel: on WhatsApp you talk to the agent yourself, and on LinkedIn you pick a colleague to receive the first message.
Available on: accounts that went through guided onboarding, with a published agent. Who can do it: any user completing the company's onboarding. Module: Your agent is ready modal, shown inside the platform at the end of onboarding
Why the two channels are tested differently
On WhatsApp there are two identities: the company number (which is the agent) and your phone. You can send a message yourself and watch the agent reply.
On LinkedIn there is only one: the account you connected is the agent. No one talks to themselves, so the LinkedIn test needs a third person, which is why you pick a colleague.
Where the test screen appears
The Your agent is ready screen opens on its own right after you activate the agent, already inside the platform.
What it shows first depends on the channels you connected:
| Connected channels | What opens |
| WhatsApp only | The QR code panel directly — there is nothing to choose |
| LinkedIn only | The panel to pick a colleague directly |
| Both | The choice between Test on WhatsApp and Test on LinkedIn |
If you close the screen without testing, it is not lost: the Test AI agent button stays available in the trial period banner at the top of the platform and reopens the screen whenever you want. The button disappears as soon as the first conversation exists in the account.
For more on the trial period banner, see How the Nuvia trial period works.
Test on WhatsApp
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In the Your agent is ready modal, click Test on WhatsApp
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Scan the QR code with your phone or click Open WhatsApp link
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Send any message to the company number
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The agent replies right away and the conversation appears in Conversations
The number shown is always the one from your connected WhatsApp account, even if you connected LinkedIn first.
Test on LinkedIn with a colleague
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In the Your agent is ready modal, click Test on LinkedIn
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Paste your colleague's profile in the LinkedIn profile field — it accepts the full link (
linkedin.com/in/nome-da-pessoa) or just the username -
Click Send test message
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The screen shows “Sending the message…” for a few seconds and, as soon as it goes out, takes you straight to the newly created conversation
The colleague you pick must already be one of your LinkedIn connections. LinkedIn only allows direct messages between connections, and the test does not send an invitation — if the person is not connected with you yet, the field is rejected before anything is sent.
What happens after sending
Nuvia creates the contact in your account and sets up a LinkedIn campaign called Agent test, [colleague's name], with a single message step, and sends the first message right away, without waiting for the normal campaign cadence.
Sending is still asynchronous (a background process actually sends it), but it only takes a few seconds, not minutes. Meanwhile, the screen shows a spinner with “Sending the message…”. If it takes more than ~25 seconds, it changes to “We are still sending” with the Go to conversations button, so you are not left waiting indefinitely; the message appears in Conversations as soon as it goes out, even if you have already left the screen.
This test is the only exception to business hours: if you finish onboarding on a Saturday night, the message still goes out. Your regular campaigns keep respecting the configured hours.
Limit of 1 colleague per company
The test is for one colleague per company, not per call: once used, the test cannot be repeated with another person.
After that, the message “You have already used the agent test. To send to more people, create a campaign on the Campaigns screen” appears at the bottom of the panel. From then on, the path is the normal operation: create a list, set up a campaign, and track the metrics.
A technical failure when sending (e.g., temporary instability) does not use up this quota; only an attempt that actually went out (or is going out) counts as used.
Rejection messages and what to do
Profile-related rejections appear below the field:
| Message | What to do |
| We do not recognize this profile | Paste the LinkedIn link (linkedin.com/in/...) or just the username |
| We could not find this profile on LinkedIn | Check the address — the profile may have changed its username |
| This person is not one of your connections yet | Choose someone already connected with you, or connect and try later |
| This is the profile you connected | Pick a colleague: the connected account is the agent itself |
| You have already tested with this person | Choose someone else — the agent already replies to whoever was tested |
| We cannot check LinkedIn right now | Wait a moment and try again; the address is correct |
Rejections that apply to the whole send appear at the bottom of the panel, without flagging any field:
| Message | What to do |
| Your LinkedIn account is not connected | Go back to the channels step of onboarding and connect LinkedIn |
| You have already used the agent test | Create a campaign on the Campaigns screen to keep sending |
| The quick test accepts one colleague at a time | Send one profile per call |
To connect the channel before testing, see How to connect LinkedIn to Nuvia.