Changelog
What's new at Nuvia
New features, improvements and fixes to the platform, with every release.
Nuvia Updates — October 2026 (Oct 19 to Nov 1)
This week brought more control over who the AI reaches out to, a Webchat that also talks and more organized customer service for your team.
Nuvia Updates — October 2026
A new navigation with customer service at the center: Conversations and Smart Funnels are front and center, and Settings now has its own area with search.
New: chat with your website visitors using Webchat
Nuvia's Webchat is here: a chat on your website where the AI replies instantly and your team can take over the conversation in real time.
The AI now respects who is handling the conversation
Before, when an agent took over a conversation, an automatic follow-up or a template sent by a campaign, the API or HubSpot could hand it back to the AI.
WhatsApp: customers can now message you without showing their number
A WhatsApp change that looks like an interface detail, but isn't: usernames mean your customer can message you without sharing their phone number.
WhatsApp billing rules change starting October 1
Starting October 1, Meta will charge for service messages: the replies you send within the 24-hour window after a customer reaches out to you.
Nuvia MCP
You can now securely connect external tools (like Claude) directly to your Nuvia account through MCP.