AI agents for every conversation your company has
Customer service, support, sales and post-sale in one place. The AI replies instantly, solves what it can and brings in your team when needed.
A 30-minute demo with a Nuvia specialist.
A funnel for every type of conversation
Set up funnels for triage, support, sales and post-sale, each with its own stages, rules and agent. Or funnels run only by your team.
Understands the topic and routes it
One number for everything. The AI tells support, sales or billing apart and sends each to the right place.
Each stage has a prompt. The agent follows it and moves the conversation forward
You write, in plain language, what the agent does at each stage and when to move on. It answers from the Knowledge Hub, fills in fields and moves the conversation through the funnel.
- Instructions per stage, in plain language
- The AI moves the stage when the criteria are met
- Answers grounded in the Knowledge Hub
Answer based on the Knowledge Hub. Never make up timelines. If account access is needed, ask for the Email and move to Support team.
Tap the stages to see the instructions
The conversation changes funnels without changing places
When the topic changes, the conversation moves to the right funnel, by the AI or by your team. History, fields and summary go with it.
- From support to sales in seconds
- Your team sends it back when the case belongs to another area
- Customers don't have to repeat themselves
A smarter customer service desk
Choose where the AI replies and where only your team speaks. Even with a person in the conversation, Smart Funnel keeps working: it updates the stage, the summary and the customer analysis.
- Turn the AI on or off per stage or per funnel
- Stage, summary and insights updated even with a human
- Hand the conversation back to the AI whenever you want
- Returning customers reopen the conversation with the same owner
Summary, sentiment and qualification in every conversation
The AI summarizes each conversation and tracks sentiment and temperature. For sales, it qualifies with BANT, GPCT or MEDDIC and gives a Lead Score from 0 to 100 based on your ICP.
- A summary ready for whoever takes over
- Sentiment and temperature throughout the conversation
- Qualification and Lead Score for sales conversations
Bank slip question answered and wants to offer credit cards. Decides alone and wants to start this month.
- Budget7/10
- Authority9/10
- Need9/10
- Timeline8/10
Picks up stalled conversations, at the right time
When a customer goes quiet, the agent reaches out again at the cadence you set, with a message tied to the context. It works for sales, stalled sign-ups or unanswered support.
- Text, a WhatsApp template or a message written by the AI
- You choose which stages each follow-up applies to
- Sent Monday to Friday, 8am to 8pm
Connected to your ecosystem. Open to your tech team
The agent runs on WhatsApp and LinkedIn, books on Google Calendar and syncs with HubSpot, RD Station and Salesforce. API and webhooks come by default.
- Channels
- WhatsAppLinkedIn
- Calendar
- Google Calendar
- CRM
- HubSpotRD StationSalesforce
- Dev
- APIWebhooksHTTP skillsMCP
{
"event": "CONVERSATION_STEP_CHANGED",
"data": {
"conversationId": "65f1a2b3…c0d3",
"previousStep": { "name": "Triage" },
"currentStep": { "name": "Won" },
"origin": "agent"
}
}Create and improve agents by talking to your AI
Explain the process or send your playbooks to the AI you already use. The agent is ready in minutes.
- Ready in minutes
- Learns from conversations
- Always starts as a draft
Questions about Smart Funnel
What is Smart Funnel?
It's Nuvia's AI agent for any customer conversation: customer service, support, sales and post-sale. It answers, solves what it can and hands off to a person when needed.
Is it only for sales?
No. You set up funnels for triage, support, activation, post-sale and sales, and the conversation moves between them when the topic changes.
Can I have funnels run only by my team?
Yes. Turn off AI replies per stage or for the whole funnel. The funnel keeps organizing the conversation, with stage, summary and analysis up to date.
Which channels does the agent work on?
WhatsApp and LinkedIn, with scheduling straight into your team's Google Calendar.
Does it work with my CRM and my system?
Yes. There are integrations with HubSpot, RD Station and Salesforce, and API and webhooks come by default for any other system.
How many agents can I have?
1 on Starter, 5 on Pro and unlimited on Growth and Enterprise.
Bring AI to every conversation your company has
In 30 minutes, a specialist shows Smart Funnel running with your operation's process.