Nuvia AI Ltda. · Version 2.0 · Effective as of October 7, 2026
These Terms of Use govern access to and use of the Nuvia platform by businesses and their authorized users. Please read them carefully before subscribing to or using the Platform.
1. Parties and Acceptance
1.1 The Platform is provided by NUVIA AI LTDA., registered under CNPJ No. 54.435.325/0001-26, with its registered office at Avenida Paulista, 171, 4th floor, Bela Vista, São Paulo/SP, ZIP code 01311-904, Brazil ("Nuvia").
1.2 By creating an account, subscribing to a plan or using the Platform, the contracting legal entity ("Customer") fully accepts these Terms, the Acceptable Use Policy and Nuvia's Privacy Policy, which are incorporated herein by reference.
1.3 The individual who accepts these Terms on behalf of the Customer represents that they have the authority to bind the Customer. The Platform is intended exclusively for business use and for persons over 18 years of age.
1.4 Where a contract, commercial proposal or data processing agreement has been signed between the parties, its provisions shall prevail over these Terms to the extent of any conflict.
2. Definitions
- Platform: Nuvia's software as a service, including the web application, artificial intelligence agents, APIs, integrations and documentation.
- User: a person authorized by the Customer to access the Platform on its behalf.
- Customer Data: all data uploaded, imported, integrated or generated on the Platform by or on behalf of the Customer, including contact data, conversations and interaction records.
- Data Subject: the natural person to whom the personal data processed on the Platform relates.
- Agent: an artificial intelligence feature that conducts interactions on behalf of the Customer, in accordance with the settings defined by the Customer.
- Data Providers: third parties that supply data used in the Platform's search and enrichment features.
3. Purpose
3.1 The Platform enables the Customer to orchestrate sales and customer service interactions with its contacts through Agents, on channels such as WhatsApp, Website, Email, LinkedIn and Voice, with integration to CRM systems.
3.2 Nuvia provides the technology. The Customer defines the objectives, audiences, content, rules of conduct for the Agents and the purposes of each use of the Platform.
3.3 Use of the Platform is limited to the use cases authorized in the Acceptable Use Policy. Use cases not listed therein require Nuvia's prior written approval.
4. Account, Access and Credentials
4.1 The Customer is responsible for all activities carried out under its account, for managing Users and their permission profiles, and for the confidentiality of passwords, tokens and API keys.
4.2 The Customer must notify Nuvia immediately, at security@nuvia.ai, of any suspected unauthorized access or compromised credential.
4.3 API keys are generated, controlled and revoked by the Customer itself on the Platform, and must be used only for the integrations and purposes for which they are intended.
5. Acceptable Use
5.1 The Customer shall use the Platform in accordance with applicable law, including Brazil's General Personal Data Protection Law (Law No. 13.709/2018, LGPD) and the Brazilian Consumer Protection Code, these Terms and the Acceptable Use Policy, available at www.nuvia.ai/en/politica-de-uso-aceitavel.
5.2 The Customer shall also comply with the policies of the channels used, such as the WhatsApp Business and Meta policies, and the terms of service of LinkedIn and email providers. Breach of these policies may result in the channel being blocked by the respective provider, without any liability on the part of Nuvia.
5.3 The Acceptable Use Policy may be updated to reflect new use cases or legal or channel requirements. The current version will always be available at the address indicated above.
6. Personal Data Protection
6.1 The Customer is the controller of the personal data it uploads or integrates into the Platform and of the processing purposes it defines. The Customer is solely responsible for ensuring an appropriate legal basis, transparency towards Data Subjects and the lawful origin of the data.
6.2 Nuvia processes Customer Data to provide the contracted services, in accordance with the Customer's instructions, these Terms and the applicable data processing agreement.
6.3 Nuvia does not sell Customer Data, does not share it with other customers, does not reuse it for the benefit of third parties and does not use it to train its own artificial intelligence models.
6.4 Customer Data is retained for the term of the contract. After termination, data export is available for up to 15 days upon request, and the data is deleted within 30 days, subject to legal obligations.
6.5 Security incidents involving the Customer's personal data will be reported within 48 hours of their identification.
6.6 Data Subject requests relating to data under the Customer's control will be forwarded to the Customer for response. Nuvia's Data Protection Officer can be contacted at dpo@nuvia.ai.
6.7 Nuvia's processing of data is described in the Privacy Policy, available at nuvia.ai/en/politica-de-privacidade.
7. Provider Data and Enrichment
7.1 Search and enrichment features use data from Data Providers. Such data is made available to the Customer for use exclusively for the declared purpose and within the authorized use case, and is not shared with other customers.
7.2 Nuvia stores only the data necessary to operate the service, for the shortest period compatible with that purpose.
7.3 Nuvia does not warrant the accuracy, completeness or timeliness of data from Data Providers. The Customer is solely responsible for the decision to use such data and for the lawfulness of each contact made.
7.4 Enrichment features involving data of individuals are only enabled for approved use cases, in accordance with the Acceptable Use Policy and the LGPD.
8. Artificial Intelligence Agents
8.1 Agents act according to the instructions, flows, knowledge bases and limits configured by the Customer, who is responsible for reviewing and supervising them.
8.2 Responses generated by artificial intelligence may contain inaccuracies. The Customer is responsible for the information, offers and commitments communicated to its contacts through the Agents.
8.3 The Customer shall not disable or alter the transparency elements provided by the Platform, such as identification of the company on whose behalf the Agent is speaking, disclosure that the service is automated, and the means to opt out.
9. Customer Responsibilities
Without prejudice to its other obligations under these Terms, the Customer is responsible for:
- ensuring the lawfulness, origin and legal basis of the data it uploads and of the contacts it makes;
- providing Data Subjects with the information required by law and honoring objection and deletion requests;
- defining and reviewing the content of messages, campaigns and Agent settings;
- using the Platform only for authorized use cases and declared purposes;
- maintaining the security of its credentials and of the access granted to its Users.
10. Suspension and Termination
10.1 Nuvia may immediately suspend, in whole or in part, access to the Platform, upon reasoned notice, in the event of use for a prohibited purpose, breach of the Acceptable Use Policy, risk of harm to Data Subjects or third parties, risk to the security of the Platform, or a legal requirement.
10.2 Nuvia may, at any time, request information from the Customer about the purpose, the origin of the data and the legal basis of a use, and suspend the corresponding feature until clarification is provided.
10.3 The Customer may close its account in accordance with the terms of its plan or contract. Termination does not release the parties from obligations already incurred.
11. Intellectual Property
11.1 The Platform, its technology, trademarks and content are the property of Nuvia or its licensors. The Customer is granted a limited, non-exclusive and non-transferable license to use the Platform during the term of the contract.
11.2 The Customer retains ownership of the Customer Data.
11.3 Copying, reverse engineering, reselling or making the Platform available to third parties without authorization is prohibited.
12. Plans and Payment
12.1 Prices, usage limits and payment terms are those of the subscribed plan or the commercial proposal.
12.2 Non-payment may result in suspension of access, following notice to the Customer.
13. Limitation of Liability
13.1 Nuvia shall not be liable for damages arising from use of the Platform in breach of these Terms, the Acceptable Use Policy or applicable law; from the content, data and instructions provided by the Customer; from decisions made by the Customer based on the Agents' responses; or from unavailability or blocking imposed by channel providers.
13.2 Nuvia shall not be liable for indirect damages, lost profits or loss of opportunity. Nuvia's total liability is limited to the amount paid by the Customer in the 12 months preceding the event, except where the law does not permit such limitation.
14. Indemnification
The Customer shall indemnify Nuvia, its partners, officers and employees against claims, penalties, fines and damages, including attorneys' fees, arising from use of the Platform in breach of these Terms, the Acceptable Use Policy or applicable law, including data protection law.
15. Confidentiality
The parties shall keep confidential any confidential information to which they have access by reason of the contract. This obligation survives the termination of the relationship.
16. Changes to these Terms
Nuvia may amend these Terms. Material changes will be notified by email or on the Platform at least 30 days in advance. Continued use after that period constitutes acceptance of the new version.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the Judicial District of São Paulo, State of São Paulo, are hereby elected to settle any disputes, to the exclusion of any other.
18. Contact
- Support: support@nuvia.ai
- Security: security@nuvia.ai
- Data Protection Officer (DPO): dpo@nuvia.ai