Every channel your customer uses.
One conversation.
WhatsApp, webchat, voice, email, SMS and RCS connected, with one history.
See when each conversation happened, which team spoke and whether it was AI or a person.
Your customers use every channel in the same week
They click the ad and message on WhatsApp, come back through the website chat, call to ask a question and reply to the proposal email. When each channel lives in a different tool, every switch is a fresh start.
Without Nuvia
- One tool per channel, one login per tool
- History scattered across phones, inboxes and spreadsheets
- Leads who reach out after hours get no answer
- A campaign on each channel, with no link between them
- Managers can't see what the team tells customers
With Nuvia
- Every channel in one inbox
- One history per contact, from the first click to the sale
- The Smart Funnel answering on any channel, 24 hours a day
- Sequences that combine WhatsApp, email, SMS and voice
- Dashboards with every conversation, by channel, team and campaign
Be where your customers already talk
On every channel, customers can reach your company and your company can reach them. It all lands in the same history.
WhatsApp Business API
Your company's WhatsApp through Meta's official API, with AI, approved templates and campaigns on the same number.
WhatsApp Business App
Reps keep using their phone while the company gets management, AI and history on the same number.
Webchat
The chat on your website or app, with your brand and the Smart Funnel answering right away.
Voice
The voice agent answers and places calls, and hands them to the team when needed. On the phone and on WhatsApp.
SMS
Reaches any phone, even without internet. Good for payment reminders, access codes and alerts that can't wait.
RCS
Images, carousels and buttons in the phone's native messaging app, from a verified sender.
Campaigns to engage your base and 1:1 replies to customers, in the same inbox as WhatsApp and chat.
Invites, messages and sequences. When the contact replies, the conversation lands in the inbox with the others.
Customers reach out on any channel. You answer from one screen.
WhatsApp, website chat, phone call or email: every message lands in Conversations with an owner, a priority and the contact's history. The Smart Funnel answers first, in each channel's format, and hands over to the team with context when needed.
- Support, sales and post-sale work on the same screen
- The AI writes short on WhatsApp and speaks naturally on the phone
- Whoever takes over sees what the AI did and what the customer already said
Are you open on Saturdays?
Yes, we are! On Saturdays, from 8 am to 1 pm. Would you like me to book a time for you?
Smart FunnelSame agent · same rules
Campaigns that switch channels until the customer replies
Build a sequence that starts on WhatsApp, moves to email and SMS and ends with a phone call. When the contact replies, the sequence stops and the reply lands in Conversations, along with everything the campaign already sent.
- Audiences from your CRM or your lists
- The sequence stops on its own when the contact replies, on any channel
- Approved templates, unsubscribe and sending limits respected
Know who talked to each customer, when and on which channel
Started by the customer or by a campaign, every conversation becomes a record with channel, date and time, team, who answered and the outcome. Filter by channel and see the whole operation on one screen.
| Contact | Channel | When | Team | Answered by | Outcome |
|---|---|---|---|---|---|
| Mariana CostaMessaged from the ad | Today, 09:12 | Pre-sales | Qualified | ||
| Rafael LimaWin-back campaign | Today, 08:47 | Sales | Meeting booked | ||
| Ana RibeiroMessaged on the website chat | Webchat | Yesterday, 22:15 | Support | Resolved | |
| Lucas MartinsRenewal campaign | Yesterday, 17:30 | Customer success | Renewal | ||
| Beatriz SouzaCalled the company | Voice | Yesterday, 15:02 | Pre-sales | Qualified | |
| Carlos MendesMessaged the rep | WhatsApp Business App | Yesterday, 11:40 | Sales | Proposal sent | |
| Fernanda DiasBilling campaign | SMS | Mon, 08:00 | Finance | Payment made | |
| Gustavo AlvesOffer campaign | RCS | Mon, 07:55 | Marketing | Clicked the button | |
| Patrícia NunesMessaged on WhatsApp | Sun, 19:20 | Support | In progress |
9 conversations · 5 by AI · 4 by the teamClick a channel to filter
- When each conversation happened and how fast the first reply came
- Which team and which person spoke, or whether it was the Smart Funnel
- The outcome of every conversation, ready for dashboards and the CRM
The same foundation on every channel
Connect a new channel and it comes with the dashboards, the CRM and the rules the operation already uses on the others.
Dashboards by channel
Volume, replies and conversions by channel, campaign and rep, in real time.
HubSpot
RD Station
SalesforceCRM integration
HubSpot, RD Station and Salesforce receive what happens on each channel.
Each channel's rules
Approved templates, automatic unsubscribe, opt-out and sending limits respected channel by channel.
Send and manage messages on any channel through the API or MCP
Everything your team does on screen, your system can do through the API: open a conversation, send a message on WhatsApp, SMS or email, create a campaign and change the conversation owner. Through MCP, Claude and ChatGPT do the same and ask for confirmation before sending.
- One API for every channel: the channel is just a field in the call
- Webhooks notify your system on every message received or sent
- MCP server for Claude, ChatGPT and Cursor, with every action recorded
- Scoped API keys and documentation in Portuguese, English and Spanish
Questions about the channels
Do I need to use every channel?
No. You connect only the channels that make sense for your operation and add the others whenever you want.
Does the Smart Funnel work on every channel?
Yes. The same agent answers on every channel, with the same knowledge and the same rules, and adapts the reply format to each channel.
Can I see all of a contact's conversations in one place?
Yes. The contact history brings together every conversation, from every channel, in one timeline, with the date, the team and who answered.
Can I tell whether the AI or a person answered?
Yes. Each message is recorded with its author: the Smart Funnel or the team member. When the AI hands over the conversation, the handoff stays in the history too.
Can a campaign use more than one channel?
Yes. The sequence can start on WhatsApp, move to email and end with a phone call, and it stops on its own when the contact replies.
Is WhatsApp connected through the official API?
Yes. Nuvia connects your company's WhatsApp through Meta's official API, and also the WhatsApp Business App, so reps can keep using their phone with the same number.
Can I send messages through the API?
Yes. The Nuvia API sends and reads messages on every channel, creates campaigns and updates conversations, and webhooks notify your system on every message. Through MCP, Claude and ChatGPT do the same, with confirmation before sending.
See every customer conversation on one screen
See in a demo how every channel lands in the same inbox, with the same Smart Funnel.