Automate your phone calls
with AI agents
The contact says what they need and the agent answers,
leads the conversation and updates the contact's data while talking.
What Nuvia changes in every call
In a traditional operation
- The contact hears a menu: “press 1 for sales, 2 for support”
- Every call waits for someone to be available
- Name, email and notes are copied by hand after the call
- What was said by phone stays outside the other channels' conversation
- Results and failure reasons are scattered across different tools
With Nuvia
- The contact says what they need and the agent talks naturally
- The agent makes and answers calls, and the team steps in when needed
- The agent updates the contact while talking
- The call joins the contact's conversation, with transcript and recording
- A dashboard with volume, answer rate, failures and duration
The contact hears a menu: “press 1 for sales, 2 for support”
The contact says what they need and the agent talks naturally
Every call waits for someone to be available
The agent makes and answers calls, and the team steps in when needed
Name, email and notes are copied by hand after the call
The agent updates the contact while talking
What was said by phone stays outside the other channels' conversation
The call joins the contact's conversation, with transcript and recording
Results and failure reasons are scattered across different tools
A dashboard with volume, answer rate, failures and duration
A voice agent set up for your operation
Voice and language
Choose the agent's voice and language and adjust how it speaks to match your company.
Its own voice prompt
Write what the agent needs to know and how to lead each type of call, inbound or outbound. It is a separate prompt from the WhatsApp funnel, built for phone conversations.
An integrated voice operation
The contact calls
The agent answers on the funnel's numbers and talks naturally, as a person would. The contact says what they need, with no option menu, and the agent leads the conversation and updates the contact. If the topic needs a person, it hands over to the team with what was already said.
Contact→Agent→Team, if needed
The agent calls
The agent makes the first contact, collects the agreed information and leaves the contact ready for the team to continue. It can also call to confirm information or resume a conversation, following the operation's rules. You can follow the call just by listening or take over the conversation whenever you want.
Agent→Contact→You listen or take over
This call is being recorded. Hi! This is Lia from Nuvia. I saw you requested a demo. Can I confirm your email and job title so the team can continue?
Sure. I’m a sales manager and my email is maria@company.com.
This conversation records a call with the contact. Transcribed speech appears here.
Applications depend on the instructions and flows set up for each agent.
Visibility into calls and operation results
Follow made and received calls in a single dashboard. Check answer-rate indicators, understand why a call was not completed and spot the busiest hours.
Follow total calls, how many were answered, the answer rate and minutes talked.
Put AI and your team on the same line
We show how calls happen on the platform: who called, what the agent already solved and what needs a person now.