When WhatsApp can't keep up
with your whole company
Sales, support and billing on the same number, with AI working alongside your team.
Each chat reaches the right team with the customer's history, and nothing gets lost.
For companies that have outgrown WhatsApp on a phone
- Stores and e-commerce
- Clinics and practices
- Schools and courses
- Internet providers
- Real estate
- Gyms
- Repair shops and services
- Distributors
When the whole company shares one WhatsApp, nobody keeps up
The customer comes in through sales but needs support. Billing writes to a number the customer no longer uses. And every team has its own version of the customer.
WhatsApp on someone's phone
- 3 people, 1 number, and nobody knows who owns the conversation
- A sales customer who needs support waits for someone to pass it on
- Billing writes to the old number because nobody updated the record
- Whoever takes over asks everything again, and the customer retells the story
- Messages that arrive at night are only seen the next day
With Nuvia
- Everyone on the same number, every conversation with an owner
- The conversation goes to the right team, with the history attached
- One record per customer, updated for every team
- Whoever takes over reads the AI summary and picks up where it stopped
- The AI replies right away, including at night and on weekends
Sales, support and billing on the same WhatsApp
The whole team answers from the same number, each team with its own conversations. You see at a glance what the AI is handling, what each person has and what is waiting for a reply.
7 conversations
Click the filters: the list changes just like in the product.
- Every conversation has an ownerYou know who is handling it, the AI or someone on the team, without asking in the group chat.
- Each team with its own filterMine, AI, Needs attention and Unassigned separate what belongs to whom.
- The view you preferThe same conversations as a list, a table or columns by stage.
The customer changes topic and the conversation follows
Someone who bought yesterday needs support today. The AI moves the conversation to the right team, or your team does it in one click. The history, the data and the summary go along.
- From sales to support without changing numbers
- Each team with its own stages
- The customer never repeats the story
The AI answers and hands off to your team with everything explained
The AI solves what it can and brings in a person when needed. Whoever takes over sees what the AI did and what the customer already said. Then they hand it back to the AI to continue.
- Replying takes over the conversation and pauses the AI
- The AI never talks over the person handling the chat
- Every handoff is logged in the conversation
- You hand it back to the AI with a direction, and it carries on
Customer sent a two-minute voice note? The AI listens and solves it
On WhatsApp, customers explain by voice note, send photos and share receipts. The AI transcribes every audio, understands photos and documents and replies based on them. Whoever takes over reads everything in the conversation without stopping to listen.
- Transcript right below the voice note, readable in seconds
- Photos described: the damaged product, the cracked screen, the error screenshot
- Documents recognized: invoice, receipt, bill, contract
- Everything the AI understood goes into the conversation summary
Open the conversation and know right away what the customer wants
The AI reads the whole conversation, including voice notes, photos and documents, and writes a summary. It also shows the customer's temperature, the conversation's sentiment and a 0 to 100 score, so the team knows where to start.
- A summary ready in every conversation
- Temperature, sentiment and score to prioritize who is ready to buy
- Qualification per criterion, with the reason behind each rating
- The same data becomes filters in the conversation list
The AI works alongside your team
What people know becomes context for the AI, and what the AI does stays visible to whoever is handling the chat. Three parts take care of that exchange.
Hand back to the AI with a direction
In Resume AI and send message, you set the focus in one sentence and the AI writes the next message with the conversation's full history.
Rate every AI reply
A 👍 or 👎 on any AI message, with a reason when something went wrong. The team sees the rating instantly, and the reason goes to Nuvia to review with you.
Align with the team without the customer seeing
Internal notes show up in yellow in the middle of the conversation and stay saved on the contact, even after the conversation is resolved.
Every new conversation lands with someone on the team
Nuvia hands each conversation to whoever is available, with no group chat to decide who replies and no forgotten customer. Urgent priority goes to the top of the list.
- Distribution by availability or by workload
- One rule for the whole company or one for each team
- Automatic presence: online, away and offline
- The salesperson stays the customer's owner when someone else replies
Official WhatsApp, with Nuvia as a Meta partner
Nuvia is a Meta Business Partner and connects your number through the official WhatsApp API. It's the path Meta itself recommends for businesses serving many customers, with approved templates and without the risk of unofficial tools.
- Connection through the official API, with no unauthorized tools
- Meta-approved templates to restart conversations outside the 24-hour window
- The same number in the WhatsApp Business app on your phone and in Nuvia
- Our team helps you connect and set things up
- Official WhatsApp APIYour number connected through Meta's official channel
- Approved templatesMarketing, utility and authentication messages reviewed by Meta
- CoexistenceThe same number on your phone and in Nuvia, with messages in sync
Everything your company's customer service needs
The features your team uses every day, without leaving the conversation or opening another tool.
Quick replies with variables
Save a message once, with variables and attachments, and use it in any conversation by typing /. If the contact's name is missing, a fallback goes in or sending waits: the customer never gets a blank field.
Audio, images and PDFs in the chat
Send and receive media without leaving the desk and open PDFs right on screen. The AI transcribes voice notes and describes photos and documents.
Transfers with full history
Pass the conversation to another person or a team. The history goes with it and the customer never notices the switch.
Priority and Needs attention
Urgent goes to the top of the queue. When a customer replies to a conversation a person is handling, it gets the Needs attention mark instantly.
Inbox, Table and Kanban
Answer from the list, review and export from a table with the columns you want, or drag the conversation to another stage in Kanban.
Full conversation as PDF
Create the complete record of a conversation, in order, showing who said each message.
WhatsApp on the phone and in Nuvia
With coexistence, the same number works in the WhatsApp Business app and in the desk, with messages in sync.
24-hour window in sight
The desk warns when the WhatsApp window is about to close and suggests the approved template to restart.
Connected to the rest of your operation
Contacts synced with HubSpot and RD Station, plus API, webhooks and MCP to take conversations wherever you need.
A record of every conversation
Time to first reply, handoff wait time and handling time on every conversation, with the last 90 days exportable to a spreadsheet.
Questions from companies organizing their WhatsApp
Do I need to change my WhatsApp number?
No. You connect the number you already use through the official WhatsApp API and, with coexistence, it keeps working in the WhatsApp Business app on your phone.
Does my team have to give up their phones?
No. With coexistence, the same number works in the phone app and in Nuvia, with messages in sync. The team chooses where to reply.
What does being a Meta Business Partner mean?
It's the badge Meta gives its official partner companies. Nuvia connects your WhatsApp through the official API, with Meta-approved templates.
Can several teams use the same number?
Yes. Sales, support and billing answer from the same WhatsApp, each with its own funnels, and the conversation moves between teams without the customer repeating anything.
What if the customer changes numbers?
Each customer has a single record for the whole company. When someone updates the number, it changes for every team, and the history stays on the same contact.
Does the AI replace my team?
No. The AI answers what it knows, qualifies and books, and hands off to a person when needed. Whoever takes over sees the conversation history and summary.
How does the AI learn about my company?
Through the Knowledge Center: you add texts, documents, websites and media, and the AI answers with that information.
Does the AI understand audio, photos and documents?
Yes. The AI transcribes voice notes and identifies what appears in photos and documents, such as invoices, receipts or bills. That content goes into the AI's reply and the conversation summary.
How much does it cost?
It depends on your team size and usage. A specialist puts together a proposal with you, and you can try it free first.
Can I try it before signing up?
Yes. Create your account at app.nuvia.ai and try it free. If you prefer, a specialist can show you Nuvia with your use case.
Put your whole company on the same WhatsApp
Sales, support and billing on the same number, with AI working alongside and every conversation with the right team.