Everyone who visits your site
gets an answer right away
The Smart Funnel answers questions, solves problems, and books appointments on your site.
When a person is needed, your team takes over in the same inbox as WhatsApp.
One chat to support, sell, and take care of your customers
Solve questions right away, with your company's knowledge
The AI checks your Knowledge Base, reads screenshots, photos, and documents, and hands off to a person when the topic calls for it.
What changes- Answers in seconds, day or night
- A shorter queue for your support team
- Handoff to a person without the customer repeating anything
- Knowledge Base
- Attachments
- Team handoff
- Ratings
What happens in a website chat conversation
- Customer asks in the chat
- AI searches your knowledge
- Replies step by step
- Confirms it's solved
Question solved right away, without opening a ticket.
- Conversation
- Smart Funnel
Google CalendarAI answers first. Your team takes over when needed.
Every chat conversation lands in the Nuvia inbox, alongside WhatsApp, LinkedIn, and email. When the visitor shares their email, Nuvia identifies the company and calculates the lead score. Whoever takes over already knows where they came from, who they are, and whether they fit.
- Company, industry, and size from the email domain, with the lead score
- Page, campaign, and source for every visitor
- Handoff with a summary, and the visitor sees who took over
- Real-time presence, and the visitor sees when you're typing
Looks like your site, live in minutes
Brand, copy, and behavior change in Nuvia and show up on every page right away, without touching the code again.
Customize the chat
Color, logo, theme, copy, and position, with a live preview next to it.
Choose who answers
The funnel and the AI agent that reply in this chat.
Paste the code
One line on your site, or the SDK in your app. From then on, the AI answers every visitor.
One chat, wherever your customer is
One line of code puts the chat on your site. In the logged-in area, customers arrive identified. In your app, the iOS, Android, and React Native SDK opens the same conversation full screen.
<!-- Paste before </body> -->
<script async
src="https://chat.nuvia.ai/v1/loader.js"
data-site-key="pk_live_8f3a…">
</script>
- Identity verified by signature, with no forged sign-ups
- History that follows the customer across site, app, and WhatsApp
- JavaScript API to open the chat, send data, and listen to events
Everything that comes with the chat
Proactive messages
The chat starts the conversation based on time on page, URL, or number of visits, as a notification, a popover, or with the chat open.
Form before the chat
Turn it on whenever you want and choose the fields, each optional or required.
One chat per site or team
Each chat with its own funnel, domains, and code.
Portuguese, English, and Spanish
The interface follows the browser language. The AI replies in the visitor's language.
Conversation rating
At the end of the conversation, the visitor gives a score. You track it by agent and by team member.
- Loads only on the domains you allow
- Logged-in customer identity verified by signature
- Protection against abuse and prompt injection in the public chat
- Isolated styles: the chat doesn't break your site layout
- Loads after the page, without slowing your site down
- Pause it in Nuvia and the chat leaves every page right away
Safe on your site
The chat runs isolated from the page and only where you allow it.
The chat agent is the same one on WhatsApp, voice, and LinkedIn
What changes on your site
People who write in your website chat want to solve it now: a question, a problem, an appointment. If the answer only comes the next day, they've already moved to another channel or another company.
Without Nuvia Webchat
- Website questions turn into emails answered the next day
- A chatbot with a button tree that doesn't understand the question
- Customers who call, complain, or give up because no one answered
- Site chat in one tool, WhatsApp in another
- Every chat change means editing the site
With Nuvia Webchat
- Answers right away, day or night
- AI that understands the question and answers with your company's knowledge
- Questions, problems, and appointments solved in the chat itself
- Everything in the same inbox and the same history
- Settings in Nuvia, live on every page right away
Website questions turn into emails answered the next day
Answers right away, day or night
A chatbot with a button tree that doesn't understand the question
AI that understands the question and answers with your company's knowledge
Customers who call, complain, or give up because no one answered
Questions, problems, and appointments solved in the chat itself
Site chat in one tool, WhatsApp in another
Everything in the same inbox and the same history
Every chat change means editing the site
Settings in Nuvia, live on every page right away
Questions about website chat
How do I add a chat to my website?
Create the chat in Nuvia, choose the funnel that will answer, and paste one line of code before </body>, like any analytics tool. You don't need a developer, and changes made in Nuvia show up on your site without touching the code again.
What's the difference between a chatbot and an AI chat?
A chatbot follows a button tree and gets stuck when the question goes off script. The Nuvia chat uses an AI agent that understands the question the way the visitor wrote it and answers with your company's knowledge. See the full comparison of chatbot and AI agent.
Do I need to ask for a phone number to create the contact?
No. A contact is created in every conversation and, with a work email, Nuvia enriches company, industry, size, and job title. You choose whether the email comes from a form before the chat or from the agent during the conversation.
Can someone from my team take over the conversation?
Yes. The AI answers by default and any agent can take over in real time from the inbox. The visitor sees the name and photo of whoever took over.
Is the chat AI the same as the one on WhatsApp?
Yes. The same Smart Funnel answers on your site, in your app, on WhatsApp, and on LinkedIn, with the same knowledge and the same rules.
Can I use the chat inside an app?
Yes. The iOS, Android, and React Native SDK opens the chat full screen in your app, with the customer identified and the history they already have on your site and on WhatsApp.
Does the chat slow down my website?
No. The code loads after the page content and the chat styles stay isolated from your site. To connect with your systems, use the Nuvia API and webhooks.
Answer everyone who visits your site the moment they arrive
Watch the agent answer questions, solve problems, and hand the conversation to your team, live.