Your store's WhatsApp,
from the ad to the next order
Before the peak, at the peak, after hours and after the purchase.
At every moment, Nuvia's AI answers with your store's real data.
Activate your base before the big date
Past buyers are the most likely to buy again. Campaigns go out first, and the AI serves whoever replies.
- Ad or product pageThe customer clicks to chat on WhatsApp
- Smart FunnelThe AI receives the chat knowing which product and campaign they came from
- Smart FunnelAnswers questions and offers to close the order
Serve everyone at once
Thousands of chats with the same questions. The AI answers, and the team gets the order ready.
- Customer on WhatsApp"Running shoes under R$ 500, size 42"
- Smart FunnelThe AI searches the catalog with those filters and checks stock
- Smart FunnelSends the options with photo, price and link
Sell at night and on weekends
When the store closes, WhatsApp keeps getting messages. The AI replies just as fast.
- Customer on WhatsAppA message at 11 p.m. on Saturday
- Smart FunnelThe AI answers questions and collects the order details
- Your teamOn Monday, the order is ready to confirm
After-sales that drives the next purchase
Carts, payments, deliveries and exchanges handled in the chat, and your base ready for the next big date.
- Your storeA cart stalls at checkout
- CampaignsThe customer gets the items and the link to finish
- Smart FunnelIf they reply with a question, the AI answers and takes them to payment
Works with your store's platform
VTEX, Shopify, Nuvemshop and Tray, each with its own page.
Nuvemshop
Abandoned carts with coupons, orders with a payment link and delivery updates.
See the integration
AI agent for e-commerce
What does an AI agent do for an online store?
It answers the store's WhatsApp with your platform's catalog, shipping and orders, and hands the team the order ready to close.
What's the difference between a chatbot and an AI agent for an online store?
A chatbot follows a menu of options. An AI agent understands what the customer writes and checks the store to answer. See the difference between a chatbot and an AI agent.
How do I get WhatsApp ready for Black Friday?
Activate your base with campaigns weeks ahead and let the AI handle the peak and after-hours chats. Then re-engage buyers, and leave large orders and exceptions to the team.
How do I recover abandoned carts on WhatsApp?
Send the items and the cart link right after the customer leaves. Then let the AI answer anyone who comes back with questions about shipping, size or payment.
How do I automate order status updates on WhatsApp?
Connect your store to Nuvia. The AI looks up the order by tax ID or order number and replies with the status. When the order moves to a new stage, Nuvia notifies the customer.
Does the AI handle exchanges and returns?
Yes. The AI checks the order and the store's policy and hands the exchange to the team with the reason and details.
Which moment will your store start with?
In 30 minutes, we'll map out your next peak date with you and show the AI checking catalog, shipping and orders.