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Integrations · E-commerce

Your store answers WhatsApp
even when sales peak

Nuvia's AI connects to VTEX, Shopify, Nuvemshop or Tray and answers with real stock,
shipping and order status. Your team gets the order ready to close.

Book a demoSee the platforms
  • VTEX
  • Shopify
  • Nuvemshop
  • Tray
Platforms

Choose your store's platform

Each page shows what the AI checks and does on your platform.

VTEX

Catalog, shipping, orders and order status in the chat.

See the integration

Shopify

Variants, checkout links, abandoned checkouts and tracking.

See the integration

Nuvemshop

Abandoned carts with coupons, orders with a payment link and delivery updates.

See the integration

Tray

Ready carts, shipping quotes, pending Pix and tracking.

See the integration

Other platform

Custom store, WooCommerce or Magento: connect through Nuvia's API and webhooks.

See the integration
How the AI works in your store

Every day and on peak days

Re-engage your customer base, serve customers, sell after hours and handle after-sales with the same AI.

  1. CampaignsYour base gets the seasonal catalog and the waitlist, by purchase profile
  2. Customer on WhatsApp"Do you have the one in the photo in a bigger size?"
  3. Smart FunnelThe AI replies with stock, price and the product link
ResultDemand arrives before the peak, not all on the same day

See all use cases

Frequently asked questions

WhatsApp and AI for e-commerce

How do I connect WhatsApp to my online store?

Connect your store to Nuvia and to the official WhatsApp. The AI then checks your platform's catalog, shipping and orders during the chat.

Which e-commerce platforms does Nuvia integrate with?

VTEX, Shopify, Nuvemshop and Tray. Other platforms and custom stores connect through Nuvia's API and webhooks.

Can the AI sell on WhatsApp?

Yes. It shows the product, calculates shipping, builds the order and sends the payment link. Business orders and exceptions can go to someone on the team.

How do I get my store's WhatsApp ready for Black Friday?

Activate your base with campaigns weeks ahead and let the AI handle the peak and after-hours chats. Then re-engage buyers. The full playbook is in the use cases.

Can customers check their order status on WhatsApp?

Yes. With the tax ID or order number, the AI checks the store and replies with the status and estimated delivery.

Does the AI make up products or prices?

No. It answers with what the store returns and, when it can't find the data, asks the customer to double-check.

Does the team still handle chats?

Yes. AI and team share the same inbox, and the order arrives ready for whoever closes it.

Get your store ready for the next peak

In 30 minutes, we'll show Nuvia's AI answering an online store's WhatsApp with the platform's catalog, shipping and orders.

Book a demoSee the use cases
Talk to Nuvia on WhatsApp