WhatsApp with AI
for your Tray store
Nuvia's AI finds products, quotes shipping by ZIP code and builds the cart.
After the purchase, it sends Pix reminders and answers order status questions.
What the AI does with your Tray store
Four everyday situations, with real Tray data.
- Customer on WhatsApp"I want two boxes of the 500 ml filter"
- Smart FunnelThe AI finds the product in Tray and checks stock
- Smart FunnelAdds it to the cart and sends the link with the right quantity
Live in four steps
The Nuvia team sets it up with you.
- 1Connect TrayAuthorize Nuvia's access to products, shipping, carts and orders.
- 2Choose what the AI doesYou turn on each action: check catalog, shipping and orders, or build the order.
- 3Teach it your store's rulesBrand tone, exchanges, delivery times and when to call the team, all in Agent Builder.
- 4Turn it on in WhatsAppThe AI answers on the store's official number, and you follow everything on the dashboards.
Black Friday, abandoned carts, exchanges and repeat purchases: see your store's full WhatsApp playbook.
WhatsApp and AI on Tray
How do I integrate WhatsApp with Tray?
With Nuvia, your Tray store connects to the official WhatsApp, and the AI finds products, quotes shipping and checks orders during the chat.
Can I sell on WhatsApp with a Tray store?
Yes. The AI adds the products to the store's cart and sends the link for the customer to pay with Pix, card or bank slip.
Does the AI remind customers about a pending Pix or bank slip?
Yes. When the order is still awaiting payment, Nuvia sends the reminder with the link. You set up the messages in Campaigns.
Does the customer get order tracking on WhatsApp?
Yes. When the order is invoiced and shipped in Tray, the customer gets the invoice and the tracking link, and the AI answers delivery questions.
Does it work for B2B stores on Tray?
Yes. The AI spots business purchases, collects the company tax ID and volume, and passes the chat to a salesperson in the sales funnel.
Does the team still handle chats?
Yes. AI and team share the same inbox, and the chat reaches the right person with the history and the order.
Get your Tray store selling on WhatsApp
In 30 minutes, we'll show the AI checking a Tray store's catalog, shipping and orders.