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VTEX integration

WhatsApp with AI
for your VTEX store

Nuvia's AI answers with stock, shipping and order status straight from VTEX, any time,
and hands your team the order ready to close.

Book a demoSee the use cases
Your VTEX store · WhatsApp
Sales
Hi! Do you have the truffle panettone? Can it reach Campinas by Friday?
The AI searched the VTEX store's catalog
Lia · Store AIWe have two: Truffle Panettone 750 g, R$ 89,90, and Pistachio Truffle 500 g, R$ 79,90. Can you send me your ZIP code so I can check delivery?
13010-000
The AI simulated shipping on VTEX
Lia · Store AIIt arrives Thursday with express (R$ 14,90) or Friday with standard (R$ 9,90). Want me to build the order and send the Pix link?
Illustration of a conversation in a VTEX store, with fictitious data.
Use cases

What the AI does with your VTEX store

Four everyday situations, with real VTEX data.

  1. Customer on WhatsApp"Dark chocolate, lactose-free, for a gift"
  2. Smart FunnelThe AI searches VTEX for what the customer wrote, even with typos
  3. Smart FunnelSends three options with photo, price and link
ResultProduct found without the customer leaving WhatsApp
How it works

Live in four steps

The Nuvia team sets it up with you.

  1. 1Connect VTEXGenerate an API key with access to catalog, checkout and orders.
  2. 2Choose what the AI doesYou turn on each action: check catalog, shipping and orders, or build the order.
  3. 3Teach it your store's rulesBrand tone, exchanges, delivery times and when to call the team, all in Agent Builder.
  4. 4Turn it on in WhatsAppThe AI answers on the store's official number, and you follow everything on the dashboards.
All use cases

Black Friday, abandoned carts, exchanges and repeat purchases: see your store's full WhatsApp playbook.

See the use cases
Frequently asked questions

WhatsApp and AI on VTEX

How do I integrate WhatsApp with VTEX?

With Nuvia, you connect your VTEX store to the official WhatsApp with an API key. The AI then checks catalog, shipping and orders during the chat.

Does the AI check order status in VTEX?

Yes. With the tax ID, email or order number, the AI finds the order in VTEX and replies with the status and tracking.

Can I sell on WhatsApp with a VTEX store?

Yes. The AI builds the cart in the store's checkout, with VTEX prices and promotions, and sends the payment link.

How do I recover VTEX abandoned carts on WhatsApp?

Nuvia sends the items and the cart link to shoppers who left checkout, and the AI serves whoever replies. You set up the messages in Campaigns.

Does the team still handle chats?

Yes. AI and team share the same inbox, and the chat reaches the right person with the history and the order.

Do I need a developer to integrate?

Not to get started. You just generate the API key in VTEX. Rules specific to your operation use Nuvia's API and webhooks.

Get your VTEX store selling on WhatsApp

In 30 minutes, we'll show the AI checking a VTEX store's catalog, shipping and orders.

Book a demoSee all use cases
Talk to Nuvia on WhatsApp