Every call answered,
no “press 1”
The AI agent answers your phone at any hour and understands what the customer says.
It solves what it can and hands over to the team, with context, whoever needs a person.
What happens on a call at Nuvia
- Customer calls
- Agent checks the order
- Solves it or opens a ticket
- Team takes over if needed
The customer hangs up with the answer or a ticket number.
- Conversation
- Smart Funnel
A smart IVR that holds a conversation
Conversation, no menu
The customer speaks their own way and the agent leads the conversation until it’s solved.
Checks your system
The agent looks up the order, invoice, or account during the call.
Ticket on the spot
It logs the case and gives the ticket number before hanging up.
Hands over to the team
When the topic needs a person, the call goes to the team with context.
Missed call callbacks
Whoever called and wasn’t answered gets a callback from the agent.
Business hours
You decide what the agent does during and after business hours.
Use the number you already have
WhatsApp or phone, just connect it to Nuvia.
Phone number
Your company phone starts answering and calling with AI, and every call lands in the contact’s conversation.
WhatsApp calls
The customer taps call on WhatsApp and talks to the same agent. The conversation that started in text continues by voice.
Phone support, voice agent and auto dialer in one agent
Forget the menu IVR
Traditional IVR
- The customer hears a menu and presses numbers
- After hours, the call goes to voicemail
- At peak times, the queue grows and the customer gives up
- Whoever picks up asks everything again
With Nuvia
- The customer says what they need and the agent understands
- The agent answers day, night, and on weekends
- Service that keeps up with your call volume
- The team gets the call with everything already said
Questions about AI phone support
What is a smart IVR?
It is phone support where the customer says what they need instead of pressing numbers on a menu. At Nuvia, an AI agent answers, talks, solves, and hands over to the team when needed.
Does AI answer calls after business hours?
Yes. The agent answers at any hour and keeps everything in the conversation for the team to continue.
Can the customer ask to talk to a person?
Yes. The call goes to the team with everything already said, so nobody has to repeat anything.
Does it work with the number I already have?
Yes. WhatsApp or phone, just connect it to Nuvia.
No call left unanswered
Watch the agent answer your number and hand over to the team whoever needs a person.