Conversations
Bring all conversations into a single inbox: manage WhatsApp and LinkedIn messages, track history and work with your team (human or AI agents) with full context.
9 articles
Articles
- How to use and assign conversationsBring all your conversations from multiple channels together in a single control panel.
- How to send audio, images, documents and media from the InboxSend images, videos, documents and audio straight from Conversations. See each channel's limits, the in-screen PDF preview and the checks that prevent send failures.
- How to filter and sort the conversation queue in NuviaUse status, channel, team and Smart Funnel filters to focus on the right conversations. Sort by last activity or creation date.
- How to distribute conversations among agents (Conversation distribution)How to set up the rule that automatically picks the agent when a conversation is sent to a team, company-wide or per team.
- How to rate AI replies in the InboxMark AI-generated replies with a thumbs up or thumbs down, right in the conversation, to flag their quality.
- How to print or save an entire conversation as a PDFHow to use the Inbox print version to create a complete record of a conversation, with all messages in chronological order.
- How to use the closing reason for conversationsRecord why each conversation ended and track closings by reason in Dashboards.
- How to transfer a conversation between agents in NuviaHand an ongoing conversation to another agent or team (with history and context kept) to bring in specialists or balance the workload.
- How to create and use quick replies in the InboxSave ready-made messages with variables and attachments and use them in any conversation by typing / in the composer