E-commerce

This category is for online stores that want to serve and sell better through conversations. We cover abandoned cart recovery, product questions, order status, exchanges, returns and post-sale care on WhatsApp. We also show how AI agents can answer shoppers at any hour and how good service can turn into repeat sales. The articles are written for online store owners, e-commerce managers and retail support teams. At Nuvia, this runs on our e-commerce integrations, which connect platforms such as VTEX, Shopify, Nuvemshop and Tray so the agent can look up orders, products and customer details right inside the chat.