Fragmented history
The conversation changes channels, but its context does not follow the customer.
Nuvia ConversationsNo conversation lost. No customer left waiting.
Bring channels, history, and context into one place. AI agents and your team work together to keep every conversation moving without losing continuity.
Companies that trust Nuvia
Disconnected conversations
When every channel works alone, customers feel it
Scattered information creates delays, repeated work, and blind spots for service teams.
No shared team view
Different people repeat questions and compete for the same information.
Tools that do not connect
Important data gets trapped between the inbox, CRM, and internal systems.
One continuous operation
One context for every conversation, across every channel
Nuvia organizes messages, data, and next steps so AI and human teams can act on the same story.
- Context preserved throughout the journey
- Clear transitions between AI agents and people
- Connections to the tools your operation already uses
Capabilities
Everything a conversation needs to keep moving
From the first message to team follow-up, every step stays connected.
Inbox and channels in one place
Handle WhatsApp and LinkedIn with history and context in the same conversation, without switching tools.
LinkedIn
- Messages and history together in one inbox
- Customer context alongside the conversation
- Less tool-switching in day-to-day work
AI, team, and conversation insights
AI agents handle and qualify; your team steps in when needed — with AI-generated summaries and insights on the conversation.
- Clear handoff from AI to the human team, with context preserved
- AI-generated conversation summary
- Lead analysis: temperature, sentiment, score, and qualification
Multi-channel campaigns
Launch and follow conversations started on WhatsApp, LinkedIn, and email within an organized journey.
- Campaign conversations in the same service flow
- Channels gathered into one continuous journey
- Follow-up after the first contact
Conversation data in your CRM
What happens in the conversation reaches the CRM — aligned teams, no retyping, and continuity across systems.
- Conversation context where your team already works
- Less rework: no copy-pasting between tools
- Sales and support moving at the same pace
Visibility to decide with data
Follow your conversation operation with clarity — service, campaigns, and funnel in one view.
- Operational visibility without hunting through spreadsheets
- Decisions based on what is actually happening
- Service, campaigns, and funnel tracked in one place
Same WhatsApp on your phone and in Nuvia
Keep using the WhatsApp Business App on your phone and connect it to Nuvia with Coexistence mode.
- Serve customers on your phone as usual — and in Nuvia when you need to scale
- One number, without changing how you work
- History and conversation stay continuous between the app and Nuvia
integrations
Integrates with what you already use
Over 100 native integrations and an open API.
We don't replace your CRM — the AI works inside it.
Turn scattered conversations into one continuous operation
See how Nuvia brings AI, teams, and context together so every customer gets continuity.