Every sales rep's email inbox, with Nuvia's intelligence
Sales reps connect their own inbox and keep emailing as usual. Every thread becomes a conversation, with owner, stage, and sequences that stop on reply.
rafael@acme.comConnectedRLRafael Limarafael@acme.comTo: lucas@northlog.comNext steps · North Log
Hi Lucas! Here is a summary of our call and the rollout timeline.
Timeline-North-Log.pdfSending… Undo (5 s)
Inbox Sent folder
Lucas PradoNext steps · North Log
Marina DuarteSales proposal
Carlos NogueiraContract for signature
How it works
Connect in a few clicks, no DNS changes
Reps authorize their own inbox: Gmail, Outlook, or another inbox over IMAP. The address comes from the provider, and only known contacts and threads started in Nuvia come in.
Connect the inbox
Choose personal inbox, authorize the account, and set the display name and signature.
Choose who can see
Only you, admins, or the people you choose.
Write from anywhere
From Nuvia or from your own inbox. The email leaves from your address and shows up in Sent.
General informationChannel nameRafael (Acme)Shown in the inbox, filters, and dashboards.Viewing permissionsWho can see these conversations
Only me
Admins
Users
Choose people
ServiceSupport funnelSales · InboundDisplay name and signatureDisplay nameRafael Lima · AcmeSignatureRafael Lima — Sales
Acme · +1 512 400 0001Undo sendHolds the email for a few seconds before sending.Cancel window5 seconds
Email sequences
Follow-ups that leave from the rep's inbox and stop on reply
Build the sequence once and each email goes out from the sales rep's inbox, at the pace you set. When the customer replies, the next steps stop and the conversation stays with the rep.
Every email with contact variables
A reply stops the sequence right away
Opens, clicks, and replies per step
BTBruno TeixeiraSequence · Post-demoReplied
1Demo recapDay 1Opened
2Case from the same industryDay 3Clicked
“Loved the case. Can we talk on Thursday?”
3Proposal and next stepsDay 6Canceled
4Last touchDay 10Canceled
The reply stayed with the sales rep, in the same thread
In practice
What happens in the sales rep inbox
Team member
1Rep sends the proposal
2Customer opens and clicks
3Replies in the same thread
4Stage moves to negotiation
The proposal and the reply stay in the same thread, with managers seeing everything.
Stays up to date
Conversation
Smart Funnel
CRM
Team member
1Customer didn't reply
2Sequence sends the follow-up
3Customer replies
4Sequence stops
Reps don't have to remember to chase, and nobody gets an email after replying.
Every thread becomes a conversation, with owner and stage
The sequence follows up on its own and stops on reply
Every email goes into the history and your CRM
Conversations stay with the company
Everyone in their own inbox
Managers don't see the proposal or the reply
With Nuvia
Every thread becomes a conversation, with owner and stage
Everyone in their own inbox
Follow-ups depend on the rep's memory
With Nuvia
The sequence follows up on its own and stops on reply
Everyone in their own inbox
The CRM doesn't know what was discussed
With Nuvia
Every email goes into the history and your CRM
Everyone in their own inbox
When the rep leaves, the history goes too
With Nuvia
Conversations stay with the company
FAQ
Questions about the sales rep inbox
How do I connect a sales rep's email to the CRM?
In Nuvia, reps connect their own inbox in a few clicks: Gmail, Outlook, or another inbox over IMAP. From then on, every thread becomes a conversation with owner, funnel stage, and contact history.
Does the customer notice any difference?
No. The email leaves from the rep's address, with their name and signature, and shows up in the inbox's Sent folder.
Are the rep's personal emails visible?
No. Only known contacts and threads started in Nuvia come in, and each rep has an exclusion list. They also choose who can see the conversations.
Can I send an email sequence?
Yes. The sequence goes out from the rep's inbox at the pace you set in Campaigns, and stops on its own when the customer replies.
Can I undo a sent email?
Yes. The inbox holds the email for 5, 10, 20, or 30 seconds before sending, and you can cancel in that window.
What happens if the rep disconnects the inbox?
Nuvia loses access right away, but the conversations stay with the company. The sequence stops until someone reconnects the inbox.
Can I send newsletters from a sales rep's inbox?
It's not ideal. Campaigns to many people go out through email marketing, on the company's verified domain, and the rep's inbox stays for 1:1 conversations, with its reputation protected.
Bring your team's inboxes into the funnel
Watch a rep connect their inbox, send the proposal, and the reply become a conversation at the right stage.
