3 people, 1 number, and no one owns the conversation.
Messages arrive without a clear owner. The customer waits while the team figures out who should reply.
Nuvia Conversations for small and midsize businessesNo unanswered message on your team's WhatsApp.
Your WhatsApp is already where you sell. Nuvia puts AI to work in it: organizing service, qualifying who arrives, selling, and chasing follow-up, so you sell more without growing the team.
When WhatsApp becomes the front desk
How many customers went unanswered yesterday?
From about 300 conversations a month, with 3 or more people on the same number, every lost conversation puts a sale or a customer at risk.
The customer gets two replies, or none.
Two people answer at once, or nobody takes the turn. Result: confusion or silence.
Handoff means starting from scratch.
Without shared history, every new person has to ask everything again, and the customer notices.
Your team keeps talking. Nuvia organizes and puts AI to work.
Every conversation has an owner, AI replies when the team cannot, and context stays intact when a person steps in. Order on the WhatsApp where you already sell.
WhatsApp in order
Every customer knows who they are talking to. So does your team.
Bring conversations into one team inbox, assign owners, and see what is new, in progress, or waiting. When someone transfers, the conversation does not start over.
- Team inbox: everyone in the same place
- Every conversation has an owner (person, team, or account owner)
- Status and transfer without losing the thread
AI on your WhatsApp
Put AI to answer for you.
It greets who arrives, answers questions, qualifies, schedules, and follows up. When a person is needed, the team takes over with the history in view, with no customer repeating the story.
- Handles the steps your team defines
- Qualifies and collects what matters before handing off
- A person resumes with conversation context preserved
Continuity
Change the person. Keep the story.
Messages, media, contact data, owner, status, and stage stay with the conversation. If the customer returns, the team picks up in the right place.
- Per-contact history always at hand
- Media and customer data alongside the thread
- Recent reopen with stage and owner visible
Knowledge Center
AI answers with what your business already knows
Feed it text, documents, URLs, and media. AI supports replies with real information about your business. When judgment is required, it hands off to the team.
- Text, documents, URLs, and media as sources
- Replies aligned with what you already documented
- Hands off to the team when a person is needed
What stalled
Stop managing WhatsApp from memory.
See opportunities by funnel stage, spot what stalled, and open the conversation from there. Clarity on what is moving and what froze, without CRM jargon.
- Visual funnel with clear stages
- Visibility into what is moving and what stopped
- Open the conversation directly from the stage
Your WhatsApp, organized
Keep the same number, and the phone in your pocket
In eligible scenarios, Nuvia works alongside WhatsApp Business on the phone and offers number migration when it makes sense. The team scales without abandoning the workflow they already know.
- Keep WhatsApp Business on the phone when eligible
- Scale service in Nuvia with the same number
- Number migration available depending on the scenario
Start with what solves today
The essentials to organize team WhatsApp
An SMB package: inbox, history, AI that replies, business knowledge, a funnel for what stalled, and re-engagement. Advanced CRM and API come later.
- Team inbox with per-contact history
- 1 AI to reply when the team cannot
- Knowledge Center with your business sources
- Funnel to see what is moving and what stalled
- WhatsApp Business and webchat for the team
- Re-engagement to resume conversations that stopped
Starter: 3 users included (up to 5). Commercial details with the specialist.
Companies that trust Nuvia
FAQ
Common questions from teams organizing WhatsApp
Do I need to change my WhatsApp number?
Not necessarily. Nuvia offers coexistence with WhatsApp Business on the phone and number migration options, depending on eligibility and scenario requirements. With a specialist, we align the right path for your case.
Does my team have to abandon the phone?
No. In eligible scenarios, coexistence lets you keep WhatsApp Business on the phone while Nuvia organizes the team operation. The exact setup depends on official requirements for your number.
Does the AI replace my service team?
No. The goal is to put AI to answer and handle defined steps, and the team takes over when needed, with history intact. AI and people together.
How does the AI learn about my business?
Through the Knowledge Center, which accepts text, documents, URLs, and media to support replies with real information about your business.
Can I see what stalled?
Yes. The funnel organizes contacts by stage, shows what froze, and can be updated by AI actions, so the team acts on what matters.
Organize the WhatsApp where you already sell and put AI to work.
Every conversation has an owner, AI when the team cannot reply, and continuity when someone else steps in. Sell more without growing the team.