Customer success campaignsThe relationship continues after the sale
Onboarding, adoption, renewal and expansion with cadences that start from your CRM events — and a CS team that joins the conversation with full context.
Campaigns for every customer stage
CRM events tell you when to start. Nuvia handles the cadence and hands the conversation to CS when the customer needs it.
New customer onboarding
Welcome customers, walk them through next steps and make sure they get started on the right foot.
- welcome
- first steps
- your CS
Adoption and activation
Spot who hasn't activated yet and offer help before usage cools down.
- usage tip
- training invitation
- help
Contract renewal
Start the renewal conversation at the right time, with the customer's history at hand.
- results summary
- account manager
- renewal
Expansion and repeat purchase
Introduce new products, plans or repeat purchases to people who already have a relationship with your brand.
- news
- customer offer
- proposal
From trigger to outcome, step by step
Examples of cadences that run on their own. Each step only goes out if the contact hasn't replied yet.
Replied on any channel? The cadence stops and the conversation continues with AI or your team.
Proactive CS, no tracking spreadsheet
The CRM signals, the campaign starts and your CS team joins the conversation with history, a set owner and account context.
HubSpot triggers: deal won, stage change, contact updated
Recurring campaigns for renewal and check-ins
Handled by the AI agent or directly by your CS team
Account and campaign history next to the conversation
See a campaign at work, step by step
Audiences, multichannel sequence, sending rules, AI conversations and metrics — in detail.
Campaigns for every moment of the journey
Lemon brought prospecting, qualification and customer service together in Nuvia and doubled each salesperson's service capacity.
Read the Lemon story
Customer success campaigns
Are Campaigns for customers too, not just leads?
Yes. The same audience, cadence and conversation structure works for onboarding, adoption, renewal and expansion of your customer base.
How does a campaign know when to start?
From CRM events: a deal won, a stage change or a contact update in HubSpot enrolls the customer into the right campaign.
Can CS take over the conversation?
Yes. Each step sets who handles replies — the AI agent or a team member — and the conversation arrives with its full history.
Ready for CS that doesn't rely on reminders?
Customer success campaigns triggered by your CRM, with context in every conversation.