Rigid builders
- Starts with boxes, arrows, and exceptions
- Forces every path before you can test
- Hides the goal behind configuration
Nuvia Agent BuilderIf you can explain your process, you can build your agent.
Describe how your operation works in natural language. Nuvia organizes steps, knowledge, follow-ups, and integrations — without forcing you to draw every path in a rigid flowchart.
From first draft to simulation, you see how the agent behaves before you put it into conversations.
Process first
Your process already exists. Start by explaining, not diagramming.
Tell the agent what to do, what to collect, when to advance, and when to bring in a person. Nuvia helps organize that logic into steps you can review and deepen.
Nuvia Builder
- Starts with explaining the process
- Lets you structure, simulate, and adjust
- Keeps goal, behavior, and action at the center
How to build
Describe the outcome. Nuvia organizes the steps.
Explain who the agent serves, what it needs to learn, and which outcomes it should produce. Structure reception, triage, qualification, scheduling, and outcomes into clear steps — each with complete instructions.
- Goal and audience in natural language
- Reviewable steps with transitions
- Complete instructions per step — not a skeleton
Behavior
Control behavior without locking the conversation.
Set tone, required questions, advance criteria, and agent limits. When a person is needed, configure handoff to the right team.
- Tone, criteria, and limits per step
- Handoff to the right team or agent
- Conversation stays editable after the first structure
Knowledge
Your agent answers with your company's knowledge.
Feed the Knowledge Hub with text, documents, URLs, and media so the agent uses real product, policy, and process information while chatting.
- Text, documents, URLs, and media
- Answers aligned to your operation
- Review sources — don't promise zero error
Next step
Answering isn't enough. The agent must move the conversation forward.
Collect data, qualify opportunities, schedule meetings, set follow-ups, and define what happens at each transition. If a contact stalls, the conversation can resume under your rules.
Collection and qualification
Fields and criteria inside the chat — no separate form.
Follow-ups
Resume stalled contacts with defined timing and message.
Scheduling
Google Calendar as the next step in the conversation.
Operations
The conversation ends in an action — not a loose reply.
Update the pipeline, schedule in Google Calendar, hand off to a person, and on applicable plans sync data with CRM, API, or webhooks.
- Pipeline connected to AI actions
- Human handoff with history
- Integrations by plan
CRM, API, and webhooks depend on plan (HubSpot/RD on Pro; Salesforce and HTTP-in-flow on Growth+).
Simulation
Simulate the conversation. Adjust before customers see it.
Test how the agent replies, collects information, advances steps, and transfers. Use the results to revise instructions and knowledge before go-live.
- Simulate paths before publishing
- Adjust instructions from the result
- Reduce blind configuration risk
Depth
Start simple. Go deeper as the operation needs.
Three depth examples — not three products.
SMB
Agent answers questions, collects data, and calls the team when needed — with knowledge, handoff, and context.
Larger ops
Agent qualifies before sales, schedules, and updates pipeline/CRM on applicable plans.
Enterprise
Agents per operation with integrations, permissions, and governance proportional to the plan.
FAQ
Frequently asked questions
Does the Builder work without flows?
No. The agent still has steps, transitions, follow-ups, and actions. The difference is you can start by explaining the process in natural language, without drawing every path in a rigid flowchart first.
Can I use my company's content?
Yes. The Knowledge Hub accepts text, documents, URLs, and media so the agent answers with real operational information.
Can the agent qualify and schedule?
Yes. You can configure collection, qualification, Google Calendar scheduling, and handoff to a person.
Can I test before going live?
Yes. Use simulation to see how the agent behaves, advances steps, and hands off before publishing.
Does the agent connect to my CRM?
It depends on the plan. HubSpot and RD Station appear on Pro; Salesforce on Growth+. Don't treat CRM as universal.
Can a person take over the conversation?
Yes. The operation supports human handoff and takeover with conversation context available to the team.
Build it yourself. Or design it with us.
Start by explaining your process and try the Builder now. If your operation needs integrations, multiple teams, or assisted rollout, talk to Nuvia.