Rising acquisition costs
Bigger operations, more media spend and more people working the same funnel. Every lost lead costs more than it used to.
Nuvia for the automotive market
More leads answered, qualified and brought in for a test drive. Without growing the team.
Nuvia puts AI agents on your dealership's WhatsApp to reply in seconds, qualify, simulate financing, schedule and hand over to the right salesperson with full context. From first interest to after-sales.
The landscape
Selling cars got more expensive and more competitive
Thinner margins, bigger operations and a customer who researches everything before talking to the store. Efficient service is no longer a differentiator, it's a requirement.
Competitive market, thinner margins
More brands, more channels and more price comparison. There's less room for error in service and negotiation.
New technology, new possibilities
AI and automation open up new ways to attract, serve and follow up with customers, at scale and without losing the human touch.
Sales operation pain points
What makes dealerships lose sales every day
It's not a lack of leads. It's what happens (or doesn't) in the first minutes and the following days.
Slow first contact and slow replies
The lead asks for information on WhatsApp and waits for hours. By the time the store replies, they're already talking to another one.
Inconsistent follow-up
Little interaction after the first contact. Opportunities go cold without anyone noticing.
The "order-taker" salesperson
Answers what was asked and never digs into the customer's need, budget or decision timeline.
Processes and scripts not followed
Every salesperson handles it differently. Service quality depends on who picked up the conversation.
Incomplete CRM that depends on the salesperson
Data arrives late or not at all. Management sees the funnel days behind reality.
The solution
Automate service and book more test drives
With Nuvia, AI agents specialised in the automotive market take the front line of service and hand salespeople only what's ready to move forward.
- Immediate replies, 24 hours a day, 7 days a week
- AI trained on the industry's best sales practices
- CRM data filled in automatically
- No follow-up left behind
- A structured sales process, with no room for error
- High booking rates with genuinely qualified leads
Diego
- CustomerHi, I saw the ad for the compact SUV. Still in stock?
- Nuvia AgentHi Diego! We have two colours available for immediate delivery. Do you have a trade-in, or would this be your first purchase?
- CustomerI have a 2019 hatchback to trade in.
- Nuvia AgentGreat. I can book a free appraisal together with the test drive. Tomorrow at 10 am or 4 pm?
Results
Specialised AI agents improve conversion and reduce acquisition cost
Benchmarks observed in inbound sales and re-engagement operations running Nuvia agents.
>90%engagement of inbound leads with the AI agents
+25%conversion on inbound and re-engagement sales
−20%cost in team, tools and marketing
Better conversion
- 5x more leads answered
- Replies in under 15 seconds
- 50% to 70% of conversations resolved by AI agents
- Salespeople focused on closing
- Lead and company information before the first human contact
Efficiency gains
- A team roughly 20% smaller for the same volume
- Lower turnover in the sales team
- More targeted marketing and effort
- Channel efficiency: every conversation in the right place
Customer journey
From the first message to after-sales, with all of Nuvia in action
Follow a real buying journey and see where each part of the platform comes in: conversational agent, re-engagement, simulator, salesperson dossier and after-sales.
PersonaSimone Looking for a new, roomy and safe family SUV. Needs financing and decides in under 15 days.
- 01Initial interest
The lead arrives on WhatsApp
The agent replies in seconds, understands the profile and presents the first options.
Hi, I'm interested in buying an SUV. - 02Re-engagement
The lead goes quiet
A day later, the agent picks the conversation back up on its own and asks what she thought of the options.
Hi Simone! What did you think of the options I sent? - 03Offer
Positive reply, instant call to action
With interest confirmed, the agent presents this month's offer and steers to the next step.
- 04New information
She asks about financing
The agent spots the need and triggers the right tool without leaving the conversation.
I'd like to know if I can simulate the financing. - 05Simulator
Built-in financing simulation
Down payment, instalments and rate calculated instantly, using the dealership's rules.
- 06Lead dossier
Visit booked, salesperson prepared
The salesperson gets a report with profile, budget, timeline, decision-maker and insights to guide the in-person conversation.
- 07Sale and upsell
Closing with add-on services
Sale closed and, based on the profile, armouring, insurance and accessories offered at the right moment.
- 08After-sales
Ongoing relationship
Satisfaction survey, service reminders and workshop booking. The cycle starts again at the next trade-in.
Congratulations on your new car! How was your experience?
What the dealership seesHot
Lead score
- Budget
- R$ 800k to 1.2M
- Need
- New hybrid SUV, space and safety, financing + trade-in
- Timing
- Under 15 days
- Authority
- Simone is the main decision-maker
Sales insights
Simone values safety and space over looks and comfort. Given her financing profile, the top hybrid trim with armouring is the ideal option for her family.
Next actionDealership visit · Saturday, 10 am
Conversation scenarios
An agent for every moment at the dealership
Conversational sales agents active for inbound, on WhatsApp or your website chat. See conversation examples.
01Buying, selling and subscription
Buying a car
Lucas
- CustomerHi, I wanted to know if you have the compact SUV available.
- Nuvia AgentHi Lucas! Yes, in several trims. Would you prefer cash pricing or financing?
- CustomerI'd like to know about financing, please.
- Nuvia AgentSure! Tell me your down payment and how many instalments you'd like and I'll run a simulation.
Selling a used car
Ana
- CustomerDo you buy used cars?
- Nuvia AgentYes! We offer a free appraisal and pay in cash. What's your car's model and year?
- CustomerIt's a 2021 sedan with 40,000 km.
- Nuvia AgentGreat! You can send photos here or book an in-store appraisal. Which do you prefer?
Car subscription
Julián
- CustomerI saw you offer car subscriptions. Which models are available?
- Nuvia AgentWe offer compact SUVs and sedans on monthly plans with everything included: insurance, maintenance and registration.
- CustomerHow much is the subscription?
- Nuvia AgentFrom R$ 2,099 a month. Shall I send you the models available right now?
Consortium plan
Eduardo
- CustomerI'd like to know more about a consortium plan for a pickup.
- Nuvia AgentWe have plans with instalments from R$ 890. Roughly what's the value of the vehicle you're after?
- CustomerAround R$ 200k.
- Nuvia AgentI'll generate the ideal simulation for that profile. Sending it in a moment!
02Upsell and cross-sell
Accessories
Camila
- CustomerDo you install multimedia units in the pickup?
- Nuvia AgentYes, we work with original accessories and full installation.
- CustomerAnd how much is it?
- Nuvia AgentFrom R$ 1,200 including installation. Shall I send you the full catalogue?
Insurance
Carla
- CustomerDo you offer insurance for the pickup?
- Nuvia AgentYes! We work with the leading insurers. What year is your vehicle?
- Customer2023.
- Nuvia AgentPerfect! One moment and I'll send you the full quote, with and without a reduced deductible.
Armouring
Elias
- CustomerI'd like to armour my SUV.
- Nuvia AgentWe offer level III-A armouring with factory warranty.
- CustomerAnd how much does it cost?
- Nuvia AgentFrom R$ 95k. Shall I send you a detailed quote with delivery time?
Workshop
Emma
- CustomerMy car is making a strange noise. Do I need to book?
- Nuvia AgentHi! Yes, so we can see you quickly. What's your car's model and year?
- CustomerA 2022 hatchback.
- Nuvia AgentPerfect! I have a slot tomorrow at 10 am. Shall I confirm it?
03Re-engagement, after-sales and support
Sales re-engagement
Rafael
- Nuvia AgentHi Rafael! We noticed you showed interest in a compact SUV. Are you still looking for a new vehicle?
- CustomerYes, I had my eye on a model but couldn't close before.
- Nuvia AgentI can work out your current car's trade-in value towards the new one. Shall we run the simulation?
- CustomerYes please!
After-sales and onboarding
Arthur
- CustomerHi, I just picked up my SUV and wanted to know when I should do the first brake service.
- Nuvia AgentHi Arthur! Great to have you with us. The first brake check is at 10,000 km or 12 months. Here's a short video showing how it works on your model.
- CustomerGreat, that helped a lot!
- Nuvia AgentWould you like me to set a reminder for the service?
Customer support
Beatriz
- CustomerMy SUV is showing a strange light on the dashboard.
- Nuvia AgentThanks for the image! That light points to a possible traction system fault. I recommend bringing the car in for an inspection. Shall I book it for you?
- CustomerYes, book it for tomorrow afternoon.
- Nuvia AgentPerfect! Booked for tomorrow at 3 pm. See you then!
Satisfaction survey
Marina
- Nuvia AgentHi Marina! We'd love to know how your experience buying your pickup with us was. Could you share some feedback?
- CustomerIt was great, the service was fast and everything was very clear.
- Nuvia AgentGreat to hear! Any suggestions on how we could improve further?
- CustomerMaybe offer more delivery time slots.
The platform
Everything the sales operation needs, in one place
Real-time smart qualification
Know who's ready to buy before the salesperson steps in
Follow every conversation while the AI identifies interest, profile and buying moment, with insights and lead scoring to prioritise follow-ups and lift conversions.
- Lead score updated with every message
- Budget, need, decision-maker and timing extracted from the conversation
- Conversation summary ready for the salesperson
A journey in clear stages
Organise leads into stages and never miss a follow-up
New contact, qualification, test drive, negotiation and closing, with automatic cadences that keep follow-ups consistent and reduce funnel leakage.
- Visual pipeline per dealership or per team
- Automatic follow-up cadences per stage
- Handover to a human with context preserved
Full operational management
See dealership performance in real time
Complete dashboards to track teams, leads, test drives and stages, spotting bottlenecks and opportunities to maximise results.
- Conversion funnel by stage and progression rate
- Performance per AI agent and per salesperson
- At-risk leads and monthly targets on one screen
Agent capabilities
What the AI agent does for the dealership
Beyond chatting, the agent gets things done: it schedules, looks up, calculates, transfers and follows up.
Smart scheduling
Book test drives, check-ups, videos and appointments in a few taps, straight into the store's calendar.
Up-to-date vehicle database
Fast access to technical and commercial information on the vehicles in stock.
Handover to the right salesperson
Based on the customer profile and the type of request, the conversation goes to whoever is most likely to close.
Supporting and informative content
Videos, guides and interactive content to answer questions and keep the customer engaged while they decide.
Nearest store referral
Find the dealership closest to the customer or complete the service online, securely.
Personalised offers and financing
Product and service suggestions plus financing simulations built into the conversation.
Scenario-based flows
The agent knows when to reply and when to bring in a person
Logic flows based on real dealership scenarios: what the AI solves on its own and what goes to the team, with full context.
Customer with a specific need
Possible scenarios- ASending documents or contract mattersReply
- BExplicit request for a humanHandover
- CNeed for a personalised credit analysisHandover
- DSensitive cases or complex complaintsHandover
Reply
The AI resolves it in the conversation, using the dealership's rules and knowledge.
Handover
The conversation goes to the right specialist, with summary, data and history.
Gabriel
- CustomerHi, I'd like to better understand financing options for a used car.
- Nuvia AgentHi! I can help. Do you have a model in mind or would you like suggestions?
- CustomerI saw a used SUV on the site and wanted to know if I can finance it even with a low credit score.
- Nuvia AgentGot it. For a credit analysis I'll transfer you to a specialist. Done! Rafael, our consultant, will take over with all the financing details.
WhatsApp Coexistence
Keep the store's WhatsApp Business and scale with Nuvia
With WhatsApp Coexistence, the same number works in the salesperson's app and in Nuvia at the same time, with no forced migration.
Why Nuvia's Coexistence is better
- Trigger message automations from the number the store already uses
- Message history and contact import preserved
- Assign contacts to salespeople before importing
Try the API features at your own pace
Try Nuvia while the team keeps using the WhatsApp Business app, keeping operations running before a full migration.
The best of both worlds
Salespeople keep using the app for groups and voice calls, and gain AI agents and a team inbox through the API.
Visibility into performance
Bring the separate WhatsApp Business numbers together in Nuvia to monitor conversations and measure agent performance on a single platform.
Integrations
Connected to what the dealership already uses
The agent decides what to do, queries your systems and replies to the lead in a fluid, human way. Nothing gets stuck on another screen.
CRM and ERP
Leads, stages and customer data synced automatically.
Calendars
Test drives, workshop and visits booked straight into the team's calendar.
Vehicle databases
Stock, spec sheets and prices always up to date in the conversation.
Simulators and offers
Financing, consortium plans and monthly deals built into the service flow.
Native integration
Integrated with NBS
AI applied to sales execution, integrated with NBS, the management system widely used by dealerships in Brazil, with no operational friction.
Frequently asked questions
Common questions from teams selling cars on WhatsApp
Does the AI replace the dealership's salespeople?
No. The AI takes the front line: it replies in seconds, qualifies, simulates and schedules. The salesperson steps in when the lead is ready, with a full dossier, and focuses on closing.
Do we need to change the store's WhatsApp number?
Not necessarily. With WhatsApp Coexistence, the same number stays in the salespeople's app and also starts working in Nuvia. Full migration is optional.
Does the agent know the dealership's stock and models?
Yes. It queries the vehicle database, spec sheets, prices and monthly deals in real time, and can be integrated with NBS and your CRM to keep everything in sync.
How does the handover to a salesperson work?
Through scenario rules: explicit request for a human, credit analysis, sensitive cases or a qualified lead. The conversation goes to the right salesperson with summary, score and history, and the customer never repeats themselves.
Does it work for groups with several dealerships?
Yes. Each store has its own pipeline, agents and salespeople, and management tracks everything in a consolidated dashboard with per-store comparisons.
Shall we put an AI agent on your dealership's WhatsApp?
Book a demo and see Nuvia replying, qualifying and booking test drives with your models and your terms.
Request a demo