1. [What's new](https://nuvia.ai/en/novidades)

# Nuvia Updates — October 2026 (Oct 19 to Nov 1)

UpdatesNovember 3, 2026by Operações Nuvia

This week brought more control over who the AI reaches out to, a Webchat that also talks and more organized customer service for your team.

## Highlight: Do Not Contact

You can now mark a contact as **Do Not Contact** and they stop receiving any automatic message: AI, campaign, follow-up, HubSpot, bulk send and API, on every channel. You choose the reason (asked to unsubscribe, active customer, competitor, in negotiation…) and the conversation shows who marked it and when. Manual sending is still allowed, with confirmation, and only administrators can remove the mark.

**Where to find it:** Conversations → Actions → Mark as “Do Not Contact”, or in the contact's record → More options

**Article:** [How to mark a contact as “Do Not Contact”](https://nuvia.ai/en/docs/artigos/18174500-how-to-mark-contact-as-do-not-contact)

## Webchat with voice

Your website visitor chooses whether to **type or talk** to the AI agent, in the same widget and without a phone. The call is transcribed in real time and goes into the history and the Calls dashboard. For sales: in the **Test** tab, generate a **demo link** and send it to the prospect so they can talk to the agent during the meeting, with no login.

**Where to find it:** Settings → Integrations → Webchat → create a “Text and voice” channel · Test tab → Demo link
**Available for:** companies with the Voice channel. The demo link works for any Webchat.

**Article:** [How to turn on and use Webchat on your website](https://nuvia.ai/en/docs/artigos/17340470-how-to-turn-on-and-use-webchat-on-your-website)

## Agent availability

Out for lunch, in a meeting or on vacation? Mark yourself as **Away** or **Unavailable**, with a reason and return time, and you're taken out of the lead rotation until you're back. Conversations that are already yours stay with you. Administrators get the **Audit** tab, with everything that changed in users, teams and permissions.

**Where to find it:** Account menu → Update your availability · Settings → Users → Audit

**Article:** [How to set your availability (Away or Unavailable)](https://nuvia.ai/en/docs/artigos/18174522-how-to-set-your-availability-away-or-unavailable)

## Closing reason

When you close a conversation, record **why it ended** (Success, Discard or Other). The AI also records the reason when it's the one closing. Dashboards now show closings by reason, with automatic ones separated.

**Where to find it:** Settings → Closing (the admin turns it on) · Dashboards → Customer Service

**Article:** [How to use the closing reason for conversations](https://nuvia.ai/en/docs/artigos/18174515-how-to-use-closing-reason-for-conversations)

## Two-factor authentication (MFA)

More security at login: after your password, a 6-digit code from your authenticator app. Each person turns on their own, and the administrator can **require MFA for the whole account**.

**Where to find it:** My profile → Two-factor authentication · Settings → Users → Require MFA

**Article:** [How to turn on two-factor authentication (MFA)](https://nuvia.ai/en/docs/artigos/18174510-how-to-turn-on-two-factor-authentication-mfa)

## Credits and usage: Meta spend in Nuvia

Two new tabs for administrators. **Meta** shows spend per template, charged and free messages and the month's projection. **Nuvia** shows the period's messages and conversations. You no longer need to open WhatsApp Manager to see how much you spent.

**Where to find it:** Credits and usage → Meta and Nuvia tabs

**Article:** [Understanding Nuvia credits](https://nuvia.ai/en/docs/artigos/14688479-understanding-nuvia-credits)

## Media library everywhere

What's already in your Media library can now be attached directly, without uploading the file again. It works in **conversations** (up to 5 items per send), **quick replies**, the **template header** (conversations, campaigns and agent follow-up) and the **Google Calendar reminder**. The library opens already filtered by the right type, and deleting the media later doesn't break what was already sent or scheduled.

**Where to find it:** Conversations → “+” → Photos and videos or Attach document → Choose from media library · Template → Select from media library

**Article:** [How to send audio, images, documents and media from the Inbox](https://nuvia.ai/en/docs/artigos/15353019-how-to-send-audio-images-documents-and-media-from-inbox)

## Easier Dashboard filters

Dashboard filters now accept **several options at once**: campaigns, funnels, teams or agents. Search within the filter, use “Select all” and remove only what you don't want (for example, all campaigns except one). The dashboard only reloads when you click **Apply**, and the period sits in a single field, with a two-month calendar.

**Where to find it:** Dashboards → Customer Service, Campaigns or Funnel → filter bar

**Article:** [How to use Nuvia's data Dashboards](https://nuvia.ai/en/docs/artigos/14499194-how-to-use-nuvia-dashboards-service-campaigns-funnel)

## Sorting in the conversation list

The conversation list has a new **sort** button next to Filters. Sort by **last activity** or **creation date**, newest or oldest first. Your choice is saved in the link and in views. The conversation total now also matches the list when there's an advanced filter.

**Where to find it:** Conversations → sort button, next to Filters

**Article:** [How to filter and sort the conversation queue in Nuvia](https://nuvia.ai/en/docs/artigos/15353059-how-to-filter-and-sort-the-conversation-queue)

## More improvements

- **Conversations:** assign a stage in bulk, export all conversations from the last 90 days and turn on the service time and source channel columns. The list no longer “jumps” while you select, and filters stay applied after you send a template.
- **WhatsApp templates:** the builder is now its own page, following Meta's pattern, with a chat-style preview.
- **Lists:** filters work on custom fields and list columns, and “Remove from list” respects exactly what the screen shows.
- **Funnels:** when you delete a stage, you choose where its conversations go. You can change the stage type and archive the funnel without losing the link to HubSpot.
- **AI:** reads and writes the contact's Company data, understands when it receives a video or sticker and replies only once when the customer sends two messages in a row. On LinkedIn, if the salesperson replies from the app, the conversation moves to human service.
- **Campaigns:** pausing stops sends right away. The list now has the Creation date and First send columns, plus saved views.
- **HubSpot:** deals created by Nuvia now come with an owner, and the conversation follows the deal when it changes pipeline.
- **Faster and more stable:** the platform is 82% lighter when it opens, and the funnel Kanban loads fast even with thousands of conversations. We also fixed connecting new WhatsApp numbers and send failures caused by timeouts.

[PreviousNuvia Updates — October 2026](https://nuvia.ai/en/novidades/160697-nuvia-updates-october-2026)

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Source: https://nuvia.ai/en/novidades/162451-nuvia-updates-october-2026-oct-19-to-nov-1