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# Nuvia Updates — October 2026

UpdatesOctober 19, 2026by Operações Nuvia

## A new navigation, with customer service at the center

We reorganized the platform around what matters most day to day: Conversations and Smart Funnels got more prominence in the menu, Settings now opens in its own area with search, and everything is lighter on smaller screens. Your usual links still work.

## Work at scale without leaving the screen

Conversations in three views (Inbox, Table and Kanban), standardized filters across the platform, bulk actions in a single bar (add/move to lists, export) and Dashboards that break down by source, team, agent and campaign. If you work at volume, you stop doing it by hand.

## **Bulk actions, working at volume**

A single bar in every table to add or move contacts to lists, export CSV in Contacts and Companies and select the entire filter result.

## Standardized filters across the platform

- The same filter in Conversations, Contacts, Companies, Campaigns and Lists, with the right operator for each field type.

## Dashboards that filter data your way

Dashboards now have filters by funnel, source (inbound, outbound, ad), team, agent and campaign — and every number and chart follows the filter. The Funnel tab shows the paths between stages, and agent charts stay readable even with dozens of people.

## A more reliable AI

The agent stopped sending internal commands by mistake, now replies to messages WhatsApp doesn't deliver (poll, view once, deleted) and no longer changes stage with every message while a human is handling the conversation.

## Sturdier campaigns

- **Backup template:** if the main one isn't approved, the campaign sends a fallback right away.
- **Team as owner:** automatically distribute a stage's conversations across the team.
- **Export all campaigns** in a single file, and audience filters with all contact fields (job title, city, seniority and more).

## Smoother customer service

Attach files by dragging and dropping them into the conversation, read audio transcriptions (including the ones the agent sends) and count on meeting reminders working again with any template.

## HubSpot much more integrated

The transcription now brings audio text and the lead's files to the deal; fields now sync both ways; and contacts no longer get created as duplicates because of differences in phone number format.

## Improvements

- Link a WhatsApp number without an inbox straight from the Integrations screen.
- Turn off the AI for inbound on LinkedIn too.
- Conversations coming from ads now get a free window of up to 7 days.
- Sort the Contacts list across the entire database.

## Coming soon

- **Voice (calls):** in final testing.
- **Webchat:** a shareable demo link so you can show the agent before turning it on.

Questions or feedback? Talk to your Nuvia point of contact or use the support chat.

[PreviousNew: chat with your website visitors using Webchat](https://nuvia.ai/en/novidades/159302-new-chat-with-your-website-visitors-using-webchat) [NextNuvia Updates — October 2026 (Oct 19 to Nov 1)](https://nuvia.ai/en/novidades/162451-nuvia-updates-october-2026-oct-19-to-nov-1)

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Source: https://nuvia.ai/en/novidades/160697-nuvia-updates-october-2026