1. [What's new](https://nuvia.ai/en/novidades)

# The AI now respects who is handling the conversation

ImprovementSeptember 21, 2026by Operações Nuvia

Before, when an agent took over a conversation, an automatic follow-up or a template sent by a campaign, the API or HubSpot could hand the conversation back to the AI — and it ended up replying over the person.

**Not anymore**: as soon as someone takes over the conversation, it stays with whoever is handling it. The AI only comes back when you want, with the “Resume AI” button.

If you prefer the previous behavior, an administrator can allow automatic sending during human service in the Conversation distribution settings — and even then, the conversation stays with the same owner.

Related article: How to distribute conversations among agents
→ [https://docs.nuvia.ai/pt-BR/articles/15705683-como-distribuir-atendimentos-entre-atendentes-distribuicao-de-atendimentos](https://nuvia.ai/en/docs/artigos/15705683-how-to-distribute-conversations-among-agents)

[PreviousWhatsApp: customers can now message you without showing their number](https://nuvia.ai/en/novidades/162511-whatsapp-customers-can-message-you-without-showing-number) [NextNew: chat with your website visitors using Webchat](https://nuvia.ai/en/novidades/159302-new-chat-with-your-website-visitors-using-webchat)

---
Source: https://nuvia.ai/en/novidades/157909-ai-now-respects-who-is-handling-the-conversation