Changelog

# What's new at Nuvia

New features, improvements and fixes to the platform, with every release.

[All](https://nuvia.ai/en/novidades) [Announcement](https://nuvia.ai/en/novidades?label=comunicado) [Improvement](https://nuvia.ai/en/novidades?label=melhoria) [New feature](https://nuvia.ai/en/novidades?label=nova-funcionalidade) [Updates](https://nuvia.ai/en/novidades?label=novidades)

UpdatesNovember 3, 2026

## Nuvia Updates — October 2026 (Oct 19 to Nov 1)

This week brought more control over who the AI reaches out to, a Webchat that also talks and more organized customer service for your team.

<https://nuvia.ai/en/novidades/162451-nuvia-updates-october-2026-oct-19-to-nov-1>

UpdatesOctober 19, 2026

## Nuvia Updates — October 2026

A new navigation with customer service at the center: Conversations and Smart Funnels are front and center, and Settings now has its own area with search.

<https://nuvia.ai/en/novidades/160697-nuvia-updates-october-2026>

New featureOctober 5, 2026

## New: chat with your website visitors using Webchat

Nuvia's Webchat is here: a chat on your website where the AI replies instantly and your team can take over the conversation in real time.

<https://nuvia.ai/en/novidades/159302-new-chat-with-your-website-visitors-using-webchat>

ImprovementSeptember 21, 2026

## The AI now respects who is handling the conversation

Before, when an agent took over a conversation, an automatic follow-up or a template sent by a campaign, the API or HubSpot could hand it back to the AI.

<https://nuvia.ai/en/novidades/157909-ai-now-respects-who-is-handling-the-conversation>

AnnouncementSeptember 4, 2026

## WhatsApp: customers can now message you without showing their number

A WhatsApp change that looks like an interface detail, but isn't: usernames mean your customer can message you without sharing their phone number.

<https://nuvia.ai/en/novidades/162511-whatsapp-customers-can-message-you-without-showing-number>

AnnouncementSeptember 4, 2026

## WhatsApp billing rules change starting October 1

Starting October 1, Meta will charge for service messages: the replies you send within the 24-hour window after a customer reaches out to you.

<https://nuvia.ai/en/novidades/156398-whatsapp-billing-rules-change-starting-october-1>

New featureUpdatesJune 15, 2026

## Nuvia MCP

You can now securely connect external tools (like Claude) directly to your Nuvia account through MCP.

<https://nuvia.ai/en/novidades/148746-nuvia-mcp>

New featureUpdatesJune 11, 2026

## API keys

API keys are now available in Nuvia! Create and manage API credentials to connect external systems to the platform.

<https://nuvia.ai/en/novidades/138856-api-keys>

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Source: https://nuvia.ai/en/novidades