1. [Help](https://nuvia.ai/en/docs) 2. [Account Settings](https://nuvia.ai/en/docs/colecoes/19430666-account-settings) # How to set your availability (Away or Unavailable) Set yourself as Away or Unavailable to leave the lead rotation and come back at the right time. Available on All plans Who can do it Each agent sets their own availability. Changing someone else's depends on the "Manage availability" permission Updated on November 3, 2026 [Account Settings](https://nuvia.ai/en/docs/colecoes/19430666-account-settings) 1. [How to turn on two-factor authentication (MFA)](https://nuvia.ai/en/docs/artigos/18174510-how-to-turn-on-two-factor-authentication-mfa) 2. [How to set your availability (Away or Unavailable)](https://nuvia.ai/en/docs/artigos/18174522-how-to-set-your-availability-away-or-unavailable) 3. [How to manage API keys in Nuvia](https://nuvia.ai/en/docs/artigos/15230128-how-to-manage-api-keys-in-nuvia) 4. [How to deactivate and reactivate a user](https://nuvia.ai/en/docs/artigos/16497565-how-to-deactivate-and-reactivate-a-user) 5. [Security, privacy, and LGPD at Nuvia](https://nuvia.ai/en/docs/artigos/14576039-security-privacy-and-lgpd-at-nuvia) 6. [How to create and manage teams in Nuvia](https://nuvia.ai/en/docs/artigos/15649230-how-to-create-and-manage-teams-in-nuvia) On this page 1. Set your availability 2. What changes while you're away 3. For team managers **On this page3 sections** 1. Set your availability 2. What changes while you're away 3. For team managers Going out for lunch, a meeting or vacation? Set your availability to **Away** or **Unavailable** and you leave the team's lead rotation until you're back. That way no new lead sits waiting for you. **Available on:** All plans. **Who can do it:** Each agent sets their own availability. Changing someone else's depends on the “Manage availability” permission. ## Set your availability 1. Open the **account menu** → **Update your availability** 2. Choose the status and the reason: - **Away:** Lunch, Break, Meeting or Be right back - **Unavailable:** Off hours, Vacation, Day off or External appointment 3. (optional) Enter the time you'll be back 4. Confirm With a return time, you rejoin the rotation automatically at that time. Without one, you return manually from the same menu. ## What changes while you're away - You stop receiving leads distributed automatically by the team, in every distribution rule - Conversations already assigned to you stay with you - Manual assignment, owner coming from HubSpot and the inbox's fixed owner keep working even while you're away - If the whole team is away, the new conversation stays in **Unassigned**, flagged as needing attention - In the Equal by stage rule, whoever comes back joins the team's pace, without receiving all at once the leads they missed Important being idle at the computer no longer sets anyone as Away. Away is only what the person sets. Anyone who closes all Nuvia tabs still shows as Offline. ## For team managers - See each person's availability in **Settings** → **Users** (Availability column), in **Teams** and in **Conversations** → **Team presence** - The **Manage availability** permission defines who can change other people's status: Own, Team, All or No access. Admins and anyone who edits Settings have All by default - In **Settings** → **Users** → **Audit** tab, the admin sees who changed what in users, invites, teams, permissions and availability, with CSV export Learn more in [How to distribute conversations among agents](https://nuvia.ai/en/docs/artigos/15705683-how-to-distribute-conversations-among-agents) and [How to create and manage teams in Nuvia](https://nuvia.ai/en/docs/artigos/15649230-how-to-create-and-manage-teams-in-nuvia). ## Frequently asked questions **What's the difference between Away and Unavailable?** Both take you out of the lead rotation. Away is for short breaks (lunch, meeting). Unavailable is for when you're off hours, on vacation or on a day off. **I forgot to come back. Am I still out of the rotation?** If you didn't set a return time, yes. Come back through the account menu → Update your availability, or ask your team manager. **Did the “Active and away” rule change?** Yes. It now works like “Active only” and distributes only among people who are online and available. [PreviousHow to turn on two-factor authentication (MFA)](https://nuvia.ai/en/docs/artigos/18174510-how-to-turn-on-two-factor-authentication-mfa) [NextHow to manage API keys in Nuvia](https://nuvia.ai/en/docs/artigos/15230128-how-to-manage-api-keys-in-nuvia) Was this article helpful? ## Related articles - [How to deactivate and reactivate a user](https://nuvia.ai/en/docs/artigos/16497565-how-to-deactivate-and-reactivate-a-user) - [Security, privacy, and LGPD at Nuvia](https://nuvia.ai/en/docs/artigos/14576039-security-privacy-and-lgpd-at-nuvia) - [How to create and manage teams in Nuvia](https://nuvia.ai/en/docs/artigos/15649230-how-to-create-and-manage-teams-in-nuvia) [Account Settings](https://nuvia.ai/en/docs/colecoes/19430666-account-settings) 1. [How to turn on two-factor authentication (MFA)](https://nuvia.ai/en/docs/artigos/18174510-how-to-turn-on-two-factor-authentication-mfa) 2. [How to set your availability (Away or Unavailable)](https://nuvia.ai/en/docs/artigos/18174522-how-to-set-your-availability-away-or-unavailable) 3. [How to manage API keys in Nuvia](https://nuvia.ai/en/docs/artigos/15230128-how-to-manage-api-keys-in-nuvia) 4. [How to deactivate and reactivate a user](https://nuvia.ai/en/docs/artigos/16497565-how-to-deactivate-and-reactivate-a-user) 5. [Security, privacy, and LGPD at Nuvia](https://nuvia.ai/en/docs/artigos/14576039-security-privacy-and-lgpd-at-nuvia) 6. [How to create and manage teams in Nuvia](https://nuvia.ai/en/docs/artigos/15649230-how-to-create-and-manage-teams-in-nuvia) ## Still need help? Customers reach support through the chat inside the platform. Not a customer yet? Talk to our team. [Talk to support in the platform](https://app.nuvia.ai) [I'm not a customer yet](https://nuvia.ai/en/contact) --- Source: https://nuvia.ai/en/docs/artigos/18174522-how-to-set-your-availability-away-or-unavailable