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2. [Account Settings](https://nuvia.ai/en/docs/colecoes/19430666-account-settings)

# How to turn on two-factor authentication (MFA)

Turn on two-factor authentication for your login and, as an admin, require MFA from every user in the account.

Available on

All plans

Who can do it

Each user turns on their own. Only admins require MFA for the account and reset another person's MFA

Updated on November 3, 2026

[Account Settings](https://nuvia.ai/en/docs/colecoes/19430666-account-settings)

1. [How to turn on two-factor authentication (MFA)](https://nuvia.ai/en/docs/artigos/18174510-how-to-turn-on-two-factor-authentication-mfa)
2. [How to set your availability (Away or Unavailable)](https://nuvia.ai/en/docs/artigos/18174522-how-to-set-your-availability-away-or-unavailable)
3. [How to manage API keys in Nuvia](https://nuvia.ai/en/docs/artigos/15230128-how-to-manage-api-keys-in-nuvia)
4. [How to deactivate and reactivate a user](https://nuvia.ai/en/docs/artigos/16497565-how-to-deactivate-and-reactivate-a-user)
5. [Security, privacy, and LGPD at Nuvia](https://nuvia.ai/en/docs/artigos/14576039-security-privacy-and-lgpd-at-nuvia)
6. [How to create and manage teams in Nuvia](https://nuvia.ai/en/docs/artigos/15649230-how-to-create-and-manage-teams-in-nuvia)

On this page

1. What you need before you start
2. Turn on MFA for your account
3. Require MFA for the whole account (admin)
4. I lost my phone and my recovery codes

**On this page4 sections**

1. What you need before you start
2. Turn on MFA for your account
3. Require MFA for the whole account (admin)
4. I lost my phone and my recovery codes

Two-factor authentication (MFA) adds a second layer of security to your login: after your password, access link or Google or Microsoft sign-in, you enter a 6-digit code generated in your authenticator app.

**Available on:** All plans.

**Who can do it:** Each user turns on their own. Only admins require MFA for the account and reset another person's MFA.

## What you need before you start

-

An authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or 1Password

-

A safe place to store your recovery codes

## Turn on MFA for your account

1.

Open **My profile** → **Two-factor authentication**

2.

Click turn on and scan the QR code with your authenticator app

3.

Enter the 6-digit code shown in the app

4.

Save the **10 recovery codes**. They're shown only once

Important

each recovery code works only once. Use them if you lose access to your phone.

To turn it off, go back to **My profile** → **Two-factor authentication**.

## Require MFA for the whole account (admin)

1.

Turn on MFA for your own account first. Without it, the option stays locked

2.

Go to **Settings** → **Users**

3.

Turn on **Require MFA**

Once it's on, anyone who doesn't have MFA yet is signed out and must turn it on at the next login. The **MFA** column in the users table shows who has already turned it on.

Before requiring it

integrations that sign in with username and password stop working in an account that requires MFA. Move those integrations to an API key first. API keys aren't affected.

## I lost my phone and my recovery codes

Ask an admin of your workspace. In **Settings** → **Users**, they open your user's menu and click **Reset MFA**. Then you sign in and turn on MFA again.

## Frequently asked questions

**Does MFA change my login if I don't turn it on?**

No. Nobody needs to enter a code until they turn on MFA or the admin requires it for the account.

**Does it work with Google or Microsoft sign-in?**

Yes. The code is requested after any kind of login: password, access link, Google or Microsoft.

**Will my API keys stop working?**

No. API keys aren't affected by MFA. Only integrations that sign in with username and password stop in an account that requires MFA.

[NextHow to set your availability (Away or Unavailable)](https://nuvia.ai/en/docs/artigos/18174522-how-to-set-your-availability-away-or-unavailable)

Was this article helpful?

## Related articles

- [How to set up the HubSpot integration](https://nuvia.ai/en/docs/artigos/14501908-how-to-set-up-the-hubspot-integration)

[Account Settings](https://nuvia.ai/en/docs/colecoes/19430666-account-settings)

1. [How to turn on two-factor authentication (MFA)](https://nuvia.ai/en/docs/artigos/18174510-how-to-turn-on-two-factor-authentication-mfa)
2. [How to set your availability (Away or Unavailable)](https://nuvia.ai/en/docs/artigos/18174522-how-to-set-your-availability-away-or-unavailable)
3. [How to manage API keys in Nuvia](https://nuvia.ai/en/docs/artigos/15230128-how-to-manage-api-keys-in-nuvia)
4. [How to deactivate and reactivate a user](https://nuvia.ai/en/docs/artigos/16497565-how-to-deactivate-and-reactivate-a-user)
5. [Security, privacy, and LGPD at Nuvia](https://nuvia.ai/en/docs/artigos/14576039-security-privacy-and-lgpd-at-nuvia)
6. [How to create and manage teams in Nuvia](https://nuvia.ai/en/docs/artigos/15649230-how-to-create-and-manage-teams-in-nuvia)

## Still need help?

Customers reach support through the chat inside the platform. Not a customer yet? Talk to our team.

[Talk to support in the platform](https://app.nuvia.ai) [I'm not a customer yet](https://nuvia.ai/en/contact)

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Source: https://nuvia.ai/en/docs/artigos/18174510-how-to-turn-on-two-factor-authentication-mfa