1. [Help](https://nuvia.ai/en/docs) 2. [Lists](https://nuvia.ai/en/docs/colecoes/19377988-lists) 3. [Records](https://nuvia.ai/en/docs/colecoes/19429826-records) # How to mark a contact as “Do Not Contact” Block every automated message to a contact, on all channels, and keep manual sending under control. Available on All plans Who can do it Any user can mark it. Only admins remove the mark Updated on November 3, 2026 [Records](https://nuvia.ai/en/docs/colecoes/19429826-records) 1. [How to view and export conversations](https://nuvia.ai/en/docs/artigos/15363594-how-to-view-and-export-conversations) 2. [How to mark a contact as “Do Not Contact”](https://nuvia.ai/en/docs/artigos/18174500-how-to-mark-contact-as-do-not-contact) 3. [How to manage companies](https://nuvia.ai/en/docs/artigos/14590390-how-to-manage-companies) On this page 1. When to use it 2. Mark a contact 3. Where the mark shows up 4. What happens to sends 5. Remove the mark **On this page5 sections** 1. When to use it 2. Mark a contact 3. Where the mark shows up 4. What happens to sends 5. Remove the mark Mark a contact as **Do Not Contact** so they stop receiving any automated message from Nuvia: AI, campaign, follow-up, HubSpot actions, bulk sends and API, on all channels. Agents can still send manually, with confirmation. **Available on:** All plans. **Who can do it:** Any user can mark it. Only admins remove the mark. ## When to use it - The contact asked to stop receiving messages - They're already an active customer and shouldn't be prospected - They're a competitor, a strategic account or in negotiation with the team - The contact was added by mistake ## Mark a contact 1. Open the conversation and click **Actions** → **Mark as “Do Not Contact”**. Or, in the contact's record, click **More options** (three dots) 2. Choose the reason: Asked to unsubscribe, Active customer, Competitor, In negotiation, Strategic account, Wrong contact or Other 3. Confirm The mark also applies to the same person's other records in the company, by phone number or LinkedIn. ## Where the mark shows up - **In the conversation:** a chip next to the name and a notice at the top with the reason, who marked it and when. “Resume AI” is disabled - **In Contacts:** a “Do Not Contact” column and a chip in the contact sidebar - **In Conversations:** a chip on the Kanban cards and in the List, and a notice when starting a new conversation with the contact - **In the history:** Activity tab → Do Not Contact block, with each mark and removal, the reason and the author ## What happens to sends - **Automated send:** it doesn't go out. The message shows in the conversation as “Not sent”, with the reason - **Follow-up:** it isn't sent and doesn't come back after the mark is removed. The sequence continues from there - **Manual send:** text, attachment, audio and template ask for confirmation (“Send anyway”) and the send is logged - **Meeting reminder:** still goes out ## Remove the mark 1. With an admin profile, open the contact or the conversation 2. Click remove “Do Not Contact” 3. Choose the reason: Marked by mistake, Rule no longer applies, Customer request, Admin review or Other ## Frequently asked questions **Is Do Not Contact the same as marketing opt-out?** No. Anyone who clicks “stop receiving” in a template is recorded in the contact's marketing consent, but doesn't become Do Not Contact. Do Not Contact blocks every automated message, of any kind. **Can I still talk to the contact?** Yes, by sending manually in the conversation. Nuvia asks for confirmation and logs who sent it. **Why can't I remove the mark?** Only admins remove Do Not Contact. Ask an admin of your workspace. [PreviousHow to view and export conversations](https://nuvia.ai/en/docs/artigos/15363594-how-to-view-and-export-conversations) [NextHow to manage companies](https://nuvia.ai/en/docs/artigos/14590390-how-to-manage-companies) Was this article helpful? ## Related articles - [How to use and assign conversations](https://nuvia.ai/en/docs/artigos/14499126-how-to-use-and-assign-conversations) - [How to sync contacts and deals between Nuvia and HubSpot](https://nuvia.ai/en/docs/artigos/14590403-how-to-sync-contacts-deals-nuvia-hubspot) - [How to filter and sort the conversation queue in Nuvia](https://nuvia.ai/en/docs/artigos/15353059-how-to-filter-and-sort-the-conversation-queue) - [How to rate AI replies in the Inbox](https://nuvia.ai/en/docs/artigos/16108448-how-to-rate-ai-replies-in-inbox) [Records](https://nuvia.ai/en/docs/colecoes/19429826-records) 1. [How to view and export conversations](https://nuvia.ai/en/docs/artigos/15363594-how-to-view-and-export-conversations) 2. [How to mark a contact as “Do Not Contact”](https://nuvia.ai/en/docs/artigos/18174500-how-to-mark-contact-as-do-not-contact) 3. [How to manage companies](https://nuvia.ai/en/docs/artigos/14590390-how-to-manage-companies) ## Still need help? Customers reach support through the chat inside the platform. Not a customer yet? Talk to our team. [Talk to support in the platform](https://app.nuvia.ai) [I'm not a customer yet](https://nuvia.ai/en/contact) --- Source: https://nuvia.ai/en/docs/artigos/18174500-how-to-mark-contact-as-do-not-contact