1. [Help](https://nuvia.ai/en/docs) 2. [Channels](https://nuvia.ai/en/docs/colecoes/19378288-channels) # How to turn on and use Webchat on your website Webchat is Nuvia's chat channel for your website: the AI answers, your team takes over when it wants and each conversation becomes a contact in the platform. Updated on November 3, 2026 On this page 1. How it works 2. Text, voice or both 3. Demo link for the prospect 4. Turn it on and install it on your website 5. Collect the lead's data 6. Real-time human service 7. Frequently asked questions **On this page7 sections** 1. How it works 2. Text, voice or both 3. Demo link for the prospect 4. Turn it on and install it on your website 5. Collect the lead's data 6. Real-time human service 7. Frequently asked questions Webchat is Nuvia's chat channel for your website. The visitor opens the chat, the AI answers right away and a human agent can take over the conversation whenever they want. Each conversation enters the platform as a contact, alongside WhatsApp and LinkedIn. ## How it works - The visitor starts the conversation through the widget on your website. - The AI answers automatically, following the configured funnel and agent. - A human agent can take over the conversation in real time at any moment. - Each conversation creates a contact in Nuvia automatically. ## Text, voice or both When you create the Webchat, you choose how the visitor will talk to the agent: - **Text:** the visitor types and the AI answers in writing. - **Voice:** the visitor taps the microphone and talks to the agent by voice, without a phone and without leaving the page. - **Text and voice:** the home screen shows “Start conversation” and “Start call”. Anyone typing can switch to a call at any moment. The voice options are available to companies with the Voice channel. The call is answered by the funnel's voice agent, transcribed in real time and recorded in the conversation history and in the Calls dashboard. You also set a maximum call length, with automatic hang-up. ## Demo link for the prospect Want to show the agent working in a sales meeting? Generate a link and send it so the prospect can talk to the agent on the spot, without logging in and without connecting WhatsApp. 1. Open the Webchat channel and go to the **Test** tab. 2. Under **Demo link for the prospect**, choose how long it's valid: 1, 3, 7, 15 or 30 days (default 30). 3. Copy the link and send it to the prospect. - “Generate new link” deactivates the previous one immediately. After “Revoke”, nobody can open a new conversation through the link. - These are test conversations: they show up in the inbox so you can follow along, but they don't become production data. - The link works even with the Webchat paused on the website. ## Turn it on and install it on your website 1. Go to Settings → Channels → Webchat 2. Set up the widget's identity (name, color, greeting message). 3. Link the Webchat to the funnel/agent that will answer. 4. Copy the installation script and paste it into your website ## Collect the lead's data You choose how to collect the visitor's information (name, email, phone): - **Pre-chat form:** the visitor fills in the fields before starting the conversation. You can set up the pre-chat form option in the Behavior tab. - **Through the AI agent:** the agent asks for the data during the conversation, based on what's defined in the prompt. If neither is set up, the contact is created anyway, with the information available. ## Real-time human service At any moment, an agent can take over the Webchat conversation from the Inbox and reply in real time, like in any other channel. [to confirm: how to take over / resume the AI] ## Frequently asked questions ## Frequently asked questions **Do I need to collect the phone number to create the contact?** No. The contact is created automatically. Collecting the phone number (or other data) depends on the pre-chat form or on what the agent asks during the conversation. **Does only the AI answer, or can a human reply too?** Both. The AI answers by default and a human agent can take over the conversation in real time whenever they want. **Can I offer text and voice in the same Webchat?** Yes. Create the Webchat in “Text and voice” mode (available with the Voice channel). Existing text or voice Webchats stay the same. Was this article helpful? ## Related articles - [How to set up your first Smart Funnel in Nuvia](https://nuvia.ai/en/docs/artigos/14489227-how-to-set-up-your-first-smart-funnel) - [How to use and assign conversations](https://nuvia.ai/en/docs/artigos/14499126-how-to-use-and-assign-conversations) - [How to use Nuvia's data Dashboards (customer service, campaigns, funnel)](https://nuvia.ai/en/docs/artigos/14499194-how-to-use-nuvia-dashboards-service-campaigns-funnel) - [How to set up and use Smart Follow-ups in Nuvia](https://nuvia.ai/en/docs/artigos/14580483-how-to-set-up-use-smart-follow-ups-nuvia) ## Still need help? Customers reach support through the chat inside the platform. Not a customer yet? Talk to our team. [Talk to support in the platform](https://app.nuvia.ai) [I'm not a customer yet](https://nuvia.ai/en/contact) --- Source: https://nuvia.ai/en/docs/artigos/17340470-how-to-turn-on-and-use-webchat-on-your-website