1. [Help](https://nuvia.ai/en/docs) 2. [Conversations](https://nuvia.ai/en/docs/colecoes/19377965-conversations) # How to create and use quick replies in the Inbox Save ready-made messages with variables and attachments and use them in any conversation by typing / in the composer Available on Conversations (Inbox), on all channels. Who can do it any user with access to the Inbox Updated on October 2, 2026 [Conversations](https://nuvia.ai/en/docs/colecoes/19377965-conversations) 1. [How to use and assign conversations](https://nuvia.ai/en/docs/artigos/14499126-how-to-use-and-assign-conversations) 2. [How to send audio, images, documents and media from the Inbox](https://nuvia.ai/en/docs/artigos/15353019-how-to-send-audio-images-documents-and-media-from-inbox) 3. [How to filter and sort the conversation queue in Nuvia](https://nuvia.ai/en/docs/artigos/15353059-how-to-filter-and-sort-the-conversation-queue) 4. [How to distribute conversations among agents (Conversation distribution)](https://nuvia.ai/en/docs/artigos/15705683-how-to-distribute-conversations-among-agents) 5. [How to rate AI replies in the Inbox](https://nuvia.ai/en/docs/artigos/16108448-how-to-rate-ai-replies-in-inbox) 6. [How to print or save an entire conversation as a PDF](https://nuvia.ai/en/docs/artigos/16414236-print-or-save-entire-conversation-as-pdf) 7. [How to use the closing reason for conversations](https://nuvia.ai/en/docs/artigos/18174515-how-to-use-closing-reason-for-conversations) 8. [How to transfer a conversation between agents in Nuvia](https://nuvia.ai/en/docs/artigos/14500664-how-to-transfer-conversation-between-agents) 9. [How to create and use quick replies in the Inbox](https://nuvia.ai/en/docs/artigos/17313968-how-to-create-and-use-quick-replies-in-inbox) On this page 1. Quick replies are ready-made messages you save once and use in any Inbox conversation. They save you from rewriting the same greeting, introduction or answer to a frequent question, and help the team speak the same language. 2. When to use them 3. How to create a quick reply 4. Categories 5. Variables 6. Attachments 7. How to use a quick reply in a conversation 8. Several attachments in the same send 9. Limits and rules 10. Common errors and solutions 11. Frequently asked questions **On this page11 sections** 1. Quick replies are ready-made messages you save once and use in any Inbox conversation. They save you from rewriting the same greeting, introduction or answer to a frequent question, and help the team speak the same language. 2. When to use them 3. How to create a quick reply 4. Categories 5. Variables 6. Attachments 7. How to use a quick reply in a conversation 8. Several attachments in the same send 9. Limits and rules 10. Common errors and solutions 11. Frequently asked questions ## Quick replies are ready-made messages you save once and use in any Inbox conversation. They save you from rewriting the same greeting, introduction or answer to a frequent question, and help the team speak the same language. Each quick reply can have **variables** (like the contact's name), filled in automatically with the conversation's data, and **attachments**, like a PDF presentation. **Available on:** Conversations (Inbox), on all channels. **Who can do it:** any user with access to the Inbox. ## When to use them - Greetings and welcome messages the team sends every day - Company introduction with the PDF material attached - Answers to objections and frequent questions from your playbook - Standardized scheduling and closing messages for the whole team ## How to create a quick reply 1. In the menu, go to **Settings** 2. In the **Service** section, click **Quick replies** 3. Click **Create quick reply** 4. Fill in the **title**, which is the name you'll search for in the conversation 5. Choose a **category** (optional), to filter more quickly day to day 6. Set the **visibility**: just for you or shared with the team 7. Write the message and, if you want, insert **variables** and **attachments** 8. Check the preview and click **Save** Tip use **shared with the team** visibility to standardize your messaging. Keep as **personal** the messages that carry your own service style. ## Categories The category is optional. It becomes a tab in the quick replies list inside the conversation, which makes it easier to find the right message. The default categories are: Greeting, Follow-up, Onboarding, Objections, Scheduling and Closing. Replies without a category show under **All**. ## Variables When writing the message, insert variables from the **contact** (e.g., name, company) or from the **agent** (the user sending it). The variable shows as a highlighted element in the text, and the preview shows the message already filled in. Variables follow the same pattern used in Campaigns. For each contact variable, you define what happens if the data doesn't exist in the record: Option What happens Fallback value A fixed text goes in its place (e.g., “how are you?” instead of the name) Alternative variable Nuvia uses another variable instead (e.g., company instead of name) Remove the passage The part that depends on the variable is removed from the sentence, with punctuation and spacing adjusted Nothing set The field is highlighted as pending in the conversation and sending is blocked until you fill it in Important the contact never receives an unfilled variable. If data is missing and no rule is set, Nuvia blocks sending until the agent resolves it. ## Attachments You can attach files to the quick reply, such as a PDF, image, spreadsheet, presentation or text. When you use the reply in the conversation, the message and the attachments go in together. ## How to use a quick reply in a conversation 1. In the **Inbox**, open the conversation 2. In the composer, type **/** or click the **Quick replies** button 3. Search by title or content, or browse the category tabs 4. Click the reply: the text goes into the composer with the variables already filled in 5. Review, edit if needed and send Good to know the inserted text can be edited before sending. The edit applies only to that conversation and doesn't change the saved quick reply. ## Several attachments in the same send Nuvia accepts several attachments at once, with a preview before sending. PDFs, presentations, spreadsheets, text files, images, videos and GIFs are accepted, according to the formats each channel supports. ## Limits and rules Rule How it works Channels Works on any channel, because it uses the open conversation's channel Available variables Contact and agent data. Custom fields and external CRM data aren't included yet Agent variables Always filled in with the logged-in user Reply without variables Works as fixed text, with no extra checks Editing in the composer Allowed before sending; doesn't change the saved reply ## Common errors and solutions What happens Why What to do The send button stays disabled A variable is pending because the contact doesn't have the data Fill in the highlighted field in the composer or set a fallback value in the quick reply I can't find a teammate's reply It was saved with personal visibility Ask the author to change the visibility to the team The message went out missing a passage The variable was set to remove the passage when the data is missing Review the variable's rule in the quick reply ## Frequently asked questions ## Frequently asked questions **Who can see my quick replies?** If the visibility is personal, only you. If it's shared, the whole team. **Can I edit the message after inserting it in the conversation?** Yes, the text goes into the composer and can be adjusted before sending. **Do quick replies work outside WhatsApp?** Yes. They use the channel of the conversation where the composer is open. **What happens if the contact has no name on record?** It depends on the variable's rule: fallback value, alternative variable or removing the passage. Without a rule, sending is blocked until you fill it in. **Can I attach more than one file?** Yes, both in the quick reply and directly in the composer. [PreviousHow to transfer a conversation between agents in Nuvia](https://nuvia.ai/en/docs/artigos/14500664-how-to-transfer-conversation-between-agents) Was this article helpful? ## Related articles - [How to use and assign conversations](https://nuvia.ai/en/docs/artigos/14499126-how-to-use-and-assign-conversations) - [How to use variables in WhatsApp templates in Nuvia](https://nuvia.ai/en/docs/artigos/15353096-how-to-use-variables-in-whatsapp-templates) - [How to track send failures (in the conversation and in the campaign)](https://nuvia.ai/en/docs/artigos/15518011-how-to-track-send-failures-in-conversation-and-campaign) - [How to rate AI replies in the Inbox](https://nuvia.ai/en/docs/artigos/16108448-how-to-rate-ai-replies-in-inbox) - [How to test your agent for the first time at the end of onboarding](https://nuvia.ai/en/docs/artigos/16414196-test-your-agent-first-time-end-of-onboarding) [Conversations](https://nuvia.ai/en/docs/colecoes/19377965-conversations) 1. [How to use and assign conversations](https://nuvia.ai/en/docs/artigos/14499126-how-to-use-and-assign-conversations) 2. [How to send audio, images, documents and media from the Inbox](https://nuvia.ai/en/docs/artigos/15353019-how-to-send-audio-images-documents-and-media-from-inbox) 3. [How to filter and sort the conversation queue in Nuvia](https://nuvia.ai/en/docs/artigos/15353059-how-to-filter-and-sort-the-conversation-queue) 4. [How to distribute conversations among agents (Conversation distribution)](https://nuvia.ai/en/docs/artigos/15705683-how-to-distribute-conversations-among-agents) 5. [How to rate AI replies in the Inbox](https://nuvia.ai/en/docs/artigos/16108448-how-to-rate-ai-replies-in-inbox) 6. [How to print or save an entire conversation as a PDF](https://nuvia.ai/en/docs/artigos/16414236-print-or-save-entire-conversation-as-pdf) 7. [How to use the closing reason for conversations](https://nuvia.ai/en/docs/artigos/18174515-how-to-use-closing-reason-for-conversations) 8. [How to transfer a conversation between agents in Nuvia](https://nuvia.ai/en/docs/artigos/14500664-how-to-transfer-conversation-between-agents) 9. [How to create and use quick replies in the Inbox](https://nuvia.ai/en/docs/artigos/17313968-how-to-create-and-use-quick-replies-in-inbox) ## Still need help? Customers reach support through the chat inside the platform. Not a customer yet? Talk to our team. [Talk to support in the platform](https://app.nuvia.ai) [I'm not a customer yet](https://nuvia.ai/en/contact) --- Source: https://nuvia.ai/en/docs/artigos/17313968-how-to-create-and-use-quick-replies-in-inbox