1. [Help](https://nuvia.ai/en/docs) 2. [Conversations](https://nuvia.ai/en/docs/colecoes/19377965-conversations) # How to print or save an entire conversation as a PDF How to use the Inbox print version to create a complete record of a conversation, with all messages in chronological order. Available on Conversations (Inbox), on desktop. Who can do it anyone with permission to view conversations Updated on September 9, 2026 [Conversations](https://nuvia.ai/en/docs/colecoes/19377965-conversations) 1. [How to use and assign conversations](https://nuvia.ai/en/docs/artigos/14499126-how-to-use-and-assign-conversations) 2. [How to send audio, images, documents and media from the Inbox](https://nuvia.ai/en/docs/artigos/15353019-how-to-send-audio-images-documents-and-media-from-inbox) 3. [How to filter and sort the conversation queue in Nuvia](https://nuvia.ai/en/docs/artigos/15353059-how-to-filter-and-sort-the-conversation-queue) 4. [How to distribute conversations among agents (Conversation distribution)](https://nuvia.ai/en/docs/artigos/15705683-how-to-distribute-conversations-among-agents) 5. [How to rate AI replies in the Inbox](https://nuvia.ai/en/docs/artigos/16108448-how-to-rate-ai-replies-in-inbox) 6. [How to print or save an entire conversation as a PDF](https://nuvia.ai/en/docs/artigos/16414236-print-or-save-entire-conversation-as-pdf) 7. [How to use the closing reason for conversations](https://nuvia.ai/en/docs/artigos/18174515-how-to-use-closing-reason-for-conversations) 8. [How to transfer a conversation between agents in Nuvia](https://nuvia.ai/en/docs/artigos/14500664-how-to-transfer-conversation-between-agents) 9. [How to create and use quick replies in the Inbox](https://nuvia.ai/en/docs/artigos/17313968-how-to-create-and-use-quick-replies-in-inbox) When you need to hand over the complete record of a conversation for an audit, an internal process, or a customer request, the Inbox has a version of the conversation made for reading and printing. It opens in a new tab, with **all messages at once**, in chronological order, and lets you print or save as a PDF from your browser. **Available on:** Conversations (Inbox), on desktop. **Who can do it:** anyone with permission to view conversations. ## When to use it - Send the complete history of a conversation to the customer or to another team - Keep a record of a negotiation that involved receipts and documents - Attach the conversation to a case, ticket, or audit ### How to print or save as a PDF 1. In the **Inbox**, open the conversation you want to export 2. Click the **three-dot** menu at the top of the conversation 3. Open the **Other** submenu, at the bottom of the menu, separated by a line 4. Select **Print full conversation**; the print version opens in a **new tab** 5. Wait for the images to load (see below) and click **Print or save as PDF** 6. In the browser window, choose the printer or **Save as PDF** to create the file Where it is **Print full conversation** is no longer at the top level of the three-dot menu: it now lives inside the **Other** submenu, at the end of the list. For now this submenu has only this item. Desktop only The **Print full conversation** option appears in the desktop menu. On mobile, the conversation actions menu does not include this item. ### What appears in the print version The top has a header with identification details: - **Contact name** — when there is no name on file, it shows “customer” - **Phone** — only when the contact has a phone number, already formatted - **Email** — only when the contact has an email - **Messages** — how many messages were included in this export. In conversations over the 10,000 limit, this number is what was exported, not the conversation total - **Exported on** — the date and time you generated the print version After the header comes the list of messages, each with **who sent it** and the **date and time**. The author is identified like this: Message source How it appears Message from the contact Contact name (or “Customer”, if there is no name) Message from an agent Agent name (or “Agent”) Message from the AI **AI** System record (transfers, assignments, stage changes) **System** Good to know system records are included in the export. They hold the trail of who took over the conversation and when the AI handed the conversation to a human — exactly what an audit usually looks for. ### How conversation media is exported - **Image** — the full image appears, with the caption below when there is one - **Audio** — appears as **[Audio]**, with the caption when there is one - **Document** — appears as **[Document]**, with the caption when there is one - **Video** — appears as **[Video]**, with the caption when there is one The print button is **disabled while the images load** and shows the progress, for example, “Loading images (3/7)…”. This prevents creating a PDF with blank spaces where the receipts should be. As soon as they all finish, the button is enabled. ### Limits and rules - **Who can use it** – anyone with permission to view conversations, the same as the Inbox - **Maximum volume** – up to **10,000 messages** per conversation - **What is cut above the limit** – the export starts from the **most recent** messages. In a conversation with more than 10,000 messages, the **oldest** ones are left out; keep this in mind when the goal is to audit the start of the conversation - **File format** – the file is generated by the browser itself. The suggested name follows the pattern Conversa - {nome do contato} - {data} - **Date and time** – shown in the Brazilian format (DD/MM/YYYY HH:mm) ### Common errors and solutions What happens Why What to do The tab shows “Loading conversation…” and stays there The conversation is long and the messages are still being fetched Wait. Conversations with thousands of messages take a few seconds The tab shows “Could not load the conversation.” Failed to fetch the conversation or the messages Close the tab and try again from the conversation menu. If it persists, contact support The print button is disabled Images are still loading Wait for the counter to finish — printing earlier would leave gaps in the PDF The new tab did not open The browser blocked the pop-up Allow pop-ups for the Nuvia address and try again ## Frequently asked questions ## Frequently asked questions **Why not just use Ctrl+P on the conversation screen?** Because the chat screen only keeps the visible messages in the browser; that is what makes long conversations quick to scroll. A Ctrl+P there would only capture the part where you stopped. The print version fetches the whole conversation before building the page, so the result is complete. **Is the message order the same as on screen?** The print version always goes from **oldest to newest**, which is the reading order of a document. On the chat screen you browse in the opposite direction when you scroll up. **Does the contact find out that I exported the conversation?** No. Exporting only reads the conversation: nothing is sent to the contact and nothing is recorded in its history. **Can I export several conversations at once?** No. The print version handles **one conversation at a time**, opened from that conversation's menu. **Are audio files and documents attached to the PDF?** No. Only images are rendered. Audio, documents, and videos appear identified by type, with the caption when there is one; to download the file itself, use the conversation in the Inbox. [PreviousHow to rate AI replies in the Inbox](https://nuvia.ai/en/docs/artigos/16108448-how-to-rate-ai-replies-in-inbox) [NextHow to use the closing reason for conversations](https://nuvia.ai/en/docs/artigos/18174515-how-to-use-closing-reason-for-conversations) Was this article helpful? ## Related articles - [How to send audio, images, documents and media from the Inbox](https://nuvia.ai/en/docs/artigos/15353019-how-to-send-audio-images-documents-and-media-from-inbox) [Conversations](https://nuvia.ai/en/docs/colecoes/19377965-conversations) 1. [How to use and assign conversations](https://nuvia.ai/en/docs/artigos/14499126-how-to-use-and-assign-conversations) 2. [How to send audio, images, documents and media from the Inbox](https://nuvia.ai/en/docs/artigos/15353019-how-to-send-audio-images-documents-and-media-from-inbox) 3. [How to filter and sort the conversation queue in Nuvia](https://nuvia.ai/en/docs/artigos/15353059-how-to-filter-and-sort-the-conversation-queue) 4. [How to distribute conversations among agents (Conversation distribution)](https://nuvia.ai/en/docs/artigos/15705683-how-to-distribute-conversations-among-agents) 5. [How to rate AI replies in the Inbox](https://nuvia.ai/en/docs/artigos/16108448-how-to-rate-ai-replies-in-inbox) 6. [How to print or save an entire conversation as a PDF](https://nuvia.ai/en/docs/artigos/16414236-print-or-save-entire-conversation-as-pdf) 7. [How to use the closing reason for conversations](https://nuvia.ai/en/docs/artigos/18174515-how-to-use-closing-reason-for-conversations) 8. [How to transfer a conversation between agents in Nuvia](https://nuvia.ai/en/docs/artigos/14500664-how-to-transfer-conversation-between-agents) 9. [How to create and use quick replies in the Inbox](https://nuvia.ai/en/docs/artigos/17313968-how-to-create-and-use-quick-replies-in-inbox) ## Still need help? Customers reach support through the chat inside the platform. Not a customer yet? Talk to our team. [Talk to support in the platform](https://app.nuvia.ai) [I'm not a customer yet](https://nuvia.ai/en/contact) --- Source: https://nuvia.ai/en/docs/artigos/16414236-print-or-save-entire-conversation-as-pdf