1. [Help](https://nuvia.ai/en/docs) 2. [Getting Started](https://nuvia.ai/en/docs/colecoes/19377946-getting-started) # How the Nuvia trial period works How to track your Pro plan trial period, what changes when it ends, and how to activate your account. Available on accounts created through self-service sign-up Who can do it any user can see the trial card; the account is activated by the Nuvia team Updated on November 3, 2026 [Getting Started](https://nuvia.ai/en/docs/colecoes/19377946-getting-started) 1. [Quick guide: Nuvia platform overview](https://nuvia.ai/en/docs/artigos/14500951-quick-guide-nuvia-platform-overview) 2. [How to test your agent for the first time at the end of onboarding](https://nuvia.ai/en/docs/artigos/16414196-test-your-agent-first-time-end-of-onboarding) 3. [How the Nuvia trial period works](https://nuvia.ai/en/docs/artigos/16161781-how-the-nuvia-trial-period-works) 4. [How to create your account and log in to Nuvia for the first time](https://nuvia.ai/en/docs/artigos/14489200-how-to-create-your-account-and-log-in-first-time) 5. [How to invite users and build your team in Nuvia](https://nuvia.ai/en/docs/artigos/14489475-how-to-invite-users-and-build-your-team) 6. [How to create your first contact list in Nuvia](https://nuvia.ai/en/docs/artigos/14489491-how-to-create-your-first-contact-list) 7. [Understanding Nuvia credits](https://nuvia.ai/en/docs/artigos/14688479-understanding-nuvia-credits) 8. [How to set up your first Smart Funnel in Nuvia](https://nuvia.ai/en/docs/artigos/14489227-how-to-set-up-your-first-smart-funnel) 9. [How to connect LinkedIn to Nuvia](https://nuvia.ai/en/docs/artigos/14489367-how-to-connect-linkedin-to-nuvia) 10. [How to create and launch your first LinkedIn campaign in Nuvia](https://nuvia.ai/en/docs/artigos/15181600-how-to-create-and-launch-your-first-linkedin-campaign) 11. [How to connect WhatsApp to Nuvia](https://nuvia.ai/en/docs/artigos/14489425-how-to-connect-whatsapp-to-nuvia) 12. [How to create and launch your first WhatsApp campaign in Nuvia](https://nuvia.ai/en/docs/artigos/14489458-how-to-create-and-launch-your-first-whatsapp-campaign) 13. [Nuvia glossary of terms](https://nuvia.ai/en/docs/artigos/14580494-nuvia-glossary-of-terms) 14. [How to change your profile photo in Nuvia](https://nuvia.ai/en/docs/artigos/17314015-how-to-change-your-profile-photo-in-nuvia) On this page 1. Who gets a trial period 2. Track how many days are left 3. The notice banner at the top of the platform 4. What changes when the trial ends 5. What stops running on its own: agent, follow-up, and campaigns 6. LinkedIn is disconnected when the trial ends 7. MCP access is also blocked 8. Activate the account or extend the trial 9. Credits during the trial 10. Frequently asked questions **On this page10 sections** 1. Who gets a trial period 2. Track how many days are left 3. The notice banner at the top of the platform 4. What changes when the trial ends 5. What stops running on its own: agent, follow-up, and campaigns 6. LinkedIn is disconnected when the trial ends 7. MCP access is also blocked 8. Activate the account or extend the trial 9. Credits during the trial 10. Frequently asked questions Accounts created through self-service sign-up start with a Pro plan trial period. During the trial you use the platform normally and track how many days are left on the card at the bottom of the side menu. When the period ends, the account becomes read-only until the Nuvia team activates it. **Available on:** accounts created through self-service sign-up. **Who can do it:** any user can see the trial card; the account is activated by the Nuvia team. **Module:** bottom of the side menu ## Who gets a trial period The trial is created together with the company workspace, during self-service sign-up, when you enter your work email and Nuvia creates the company from your domain. How the account was created Does it get a trial? Self-service sign-up (you created the company on the website yourself) Yes — the company starts on a trial Account created by the Nuvia team (sales/implementation) No — the account starts out active Account that was already a customer before the trial existed No — it stays active For your first access to the platform, see [How to create your account and log in to Nuvia for the first time](https://nuvia.ai/en/docs/artigos/14489200-how-to-create-your-account-and-log-in-first-time). Note There is only one trial per company. It is created together with the company workspace, so you cannot start a second trial in the same account. If you joined a company that already existed (access request approved), you see that company's account status, not a trial of your own. ## Track how many days are left 1. Look at the **bottom of the side menu**, below the navigation items 2. The **Pro plan trial** card shows the end date: **“Your trial ends on [date]”** 3. The colored ring next to it works like a clock: it fills up as the days of the trial go by; full means the trial is over 4. The **Talk to sales** button opens the Nuvia support chat (or the Help Center, if the chat is not available on the screen) The card only appears when the side menu is **expanded**. When the menu is collapsed (icons only), it is hidden; expand the menu to check the date. Active accounts do not see the card. ## The notice banner at the top of the platform Besides the card in the side menu, a banner at the top of the content area follows the trial **from the first day to the last**. It does not wait for the final stretch to appear: it is there from day 0 and changes color as the deadline approaches. Time left Banner color What the banner says 3 days or more Blue (informational) How many days are left until the end of the trial 2 days or 1 day Yellow (attention) That the trial ends soon — **“tomorrow”**, on the last day Ends today Orange (alert) **“Your trial ends today. After that, your account will be read-only until you choose a plan.”** Already ended Orange (alert) **“Your trial period has ended. Your account is read-only until you choose a plan.”** The **Talk to sales** button is always on the banner. From the day before the end onward, it changes from a discreet link to a solid button; same action, just more visible. Note The banner's color scale is stricter than the side menu card's: with 2 days left, the card is still blue and the banner is already yellow. This is on purpose; the banner is the warning, the card is the date reference. ### The “Test AI agent” button If you published an agent in guided onboarding and have **not tested any conversation yet**, the banner also shows the **Test AI agent** button. It reopens the **Your agent is ready** screen, with the test shortcuts for WhatsApp and LinkedIn. The button disappears on its own as soon as any conversation exists in the account — including if you reply to the test from your phone, with the screen already closed. It also does not appear once the trial has ended: in that state the account is read-only and the test message would not go out. For the test step by step, see [How to test your agent for the first time at the end of onboarding](https://nuvia.ai/en/docs/artigos/16414196-test-your-agent-first-time-end-of-onboarding). ## What changes when the trial ends As soon as the end date is reached, the account moves to the trial-ended status; there is no waiting for overnight processing, the change takes effect immediately. What you can still do What is blocked View conversations, contacts, lists, campaigns, dashboards, and settings Create, edit, or delete any record Check history and export what is already on screen Send messages, launch campaigns, and activate funnels Log in to the platform normally (login and session keep working) Import contacts, run enrichment, and set up integrations When you try a blocked action, the notice **“Your trial period has ended. Talk to our team to activate your account.”** appears and the side menu card changes to **Your trial has ended**. ### The read-only account reminder With the trial ended, Nuvia also opens a window with a padlock and the title **“Your trial period has ended”**, explaining that the account is read-only and offering the **Talk to sales** button. How the reminder works: - **It appears on the very first load**, even if you go straight to a specific screen - **It comes back every time you switch screens** in the main menu or the settings menu. Going from **Dashboards** to **Conversations** shows it again; opening a conversation inside **Conversations** does not - **You can close it** — with the **X**, the **Esc** key, or by clicking outside. It does not lock anything: the real block is on the actions, not the window - Closing it applies **to that screen**, within that browser tab. In a new tab the reminder comes back Important Nothing is deleted when the trial ends. Your data stays in the account and becomes editable again as soon as Nuvia activates the subscription — the only change is that the account is temporarily read-only. ## What stops running on its own: agent, follow-up, and campaigns Besides the actions you take on screen, an ended trial also stops what the platform runs automatically. It is the difference between “I cannot send” and “nothing goes out from here, not even on its own”. What runs on its own With the trial ended **Smart Funnel agent** replying on WhatsApp Stops replying. The lead's message keeps arriving, is saved, and appears in the conversation — only the agent's reply does not go out The agent's **automatic follow-up** Stops being triggered. No lead gets nudged while the account is in the ended state **Campaigns** (scheduled, recurring, sequence, and LinkedIn) Do not send. No step message goes out, on any channel The most important point for anyone monitoring the operation: **the campaign still shows as Active in the list**. The system does not change its status — it just stops running it. This is intentional: when the account is activated, everything starts sending again without you having to turn each campaign back on, and you do not lose track of which campaigns you had paused. On the **Campaigns** screen, the on/off toggle is disabled while the account is read-only; hovering over it shows the trial-ended notice. Note The agent can take up to **1 minute** to stop after the deadline passes. During that interval, a reply may still go out. Coming back is the opposite: as soon as Nuvia activates the account, the agent, follow-up, and campaigns start running again **immediately**. ## LinkedIn is disconnected when the trial ends When the trial deadline passes and the account is not activated, Nuvia **automatically disconnects the LinkedIn account** linked to the workspace. What you need to know: - It applies **only to LinkedIn**. WhatsApp stays connected normally — you do not need to redo the WhatsApp connection after activating the account. - If the account is activated (or the trial is extended) **before** it expires, the disconnection does not happen. The system checks the updated status at the moment it runs, not when the trial started. - While the trial is expired, **you cannot reconnect LinkedIn**. The channels screen refuses the connection until the account is activated. - After the account is activated, you reconnect LinkedIn normally from the **Channels** screen. Just watch out for one detail: reconnecting creates a **new connection** — the name you had given it and the link to the Smart Funnel need to be set up again. ## MCP access is also blocked If you use the **Nuvia MCP** to connect external tools (Claude, Cursor, your own agents), that access is also cut off when the trial ends. Calls are refused until the account is activated. You **do not need to reconnect the MCP** afterward. The check happens at the moment of use, based on the subscription status — as soon as the account is activated, access comes back on its own with the same connection as before. ## Activate the account or extend the trial 1. Click **Talk to sales** on the side menu card 2. Explain that you want to activate the account (or need more trial time) 3. The Nuvia team activates the subscription or extends the trial period After activation, the card disappears from the side menu and all actions work again. If the team extends the deadline, the card shows the new end date again. ## Credits during the trial The enrichment credits you receive at the start of the trial are valid for the whole period; **there is no monthly top-up during the trial**. The automatic monthly top-up only starts after the account is activated. To understand how credits are used, see [Understanding Nuvia credits](https://nuvia.ai/en/docs/artigos/14688479-understanding-nuvia-credits). ## Frequently asked questions ## Frequently asked questions **How many days does the trial period last?** The length is set by Nuvia, and the exact date of your trial appears on the side menu card, in “Your trial ends on [date]”. Always use that date as the reference; it is the official source for when the trial ends. **Do I lose my data when the trial ends?** No. Contacts, lists, conversations, campaigns, and settings stay in the account. While the trial is ended, you can still view everything; you just cannot create, edit, or send. When you activate the subscription, everything works as before. **Why does the trial card not appear in my side menu?** There are three possible reasons: the side menu is collapsed (icons only), so expand it to see the card; your company's account is already active, in which case the card is not shown; or the account was created by the Nuvia team, which starts out active and without a trial. **Can I keep replying to customers in the Inbox with the trial ended?** No. Sending messages is a write action, so it is blocked along with the others. You can still read conversations and history, but to reply again you need to activate the account with the Nuvia team. **My agent stopped replying to leads. Could it be the ended trial?** Yes, that is one of the possible causes. With the trial ended, the Smart Funnel agent stops replying, even if the funnel is published and the conversation is in automatic mode. Messages leads send keep coming in and are saved in the conversation, so nothing is lost: the agent starts replying again as soon as the account is activated. **My campaigns still show as Active. Are they sending?** No. With the trial ended, no campaign sends, not scheduled ones, not recurring ones, not LinkedIn ones. The **Active** status stays on screen on purpose, so Nuvia knows which campaigns should start running again on activation and you do not lose track of which ones you paused yourself **My campaigns still show as Active. Are they sending?** No. With the trial ended, no campaign sends, not scheduled ones, not recurring ones, not LinkedIn ones. The **Active** status stays on screen on purpose, so Nuvia knows which campaigns should start running again on activation and you do not lose track of which ones you paused yourself. **My trial ended and I got a few more days. What happens?** The account goes back to the active trial status with the new end date, and write actions work again immediately. The side menu card stops showing **Your trial has ended** and shows the date and the progress ring again. [PreviousHow to test your agent for the first time at the end of onboarding](https://nuvia.ai/en/docs/artigos/16414196-test-your-agent-first-time-end-of-onboarding) [NextHow to create your account and log in to Nuvia for the first time](https://nuvia.ai/en/docs/artigos/14489200-how-to-create-your-account-and-log-in-first-time) Was this article helpful? ## Related articles - [How to set up your first Smart Funnel in Nuvia](https://nuvia.ai/en/docs/artigos/14489227-how-to-set-up-your-first-smart-funnel) - [How to connect LinkedIn to Nuvia](https://nuvia.ai/en/docs/artigos/14489367-how-to-connect-linkedin-to-nuvia) - [Understanding LinkedIn rules and limits for campaigns](https://nuvia.ai/en/docs/artigos/14590400-understanding-linkedin-rules-limits-for-campaigns) - [How to track send failures (in the conversation and in the campaign)](https://nuvia.ai/en/docs/artigos/15518011-how-to-track-send-failures-in-conversation-and-campaign) [Getting Started](https://nuvia.ai/en/docs/colecoes/19377946-getting-started) 1. [Quick guide: Nuvia platform overview](https://nuvia.ai/en/docs/artigos/14500951-quick-guide-nuvia-platform-overview) 2. [How to test your agent for the first time at the end of onboarding](https://nuvia.ai/en/docs/artigos/16414196-test-your-agent-first-time-end-of-onboarding) 3. [How the Nuvia trial period works](https://nuvia.ai/en/docs/artigos/16161781-how-the-nuvia-trial-period-works) 4. [How to create your account and log in to Nuvia for the first time](https://nuvia.ai/en/docs/artigos/14489200-how-to-create-your-account-and-log-in-first-time) 5. [How to invite users and build your team in Nuvia](https://nuvia.ai/en/docs/artigos/14489475-how-to-invite-users-and-build-your-team) 6. [How to create your first contact list in Nuvia](https://nuvia.ai/en/docs/artigos/14489491-how-to-create-your-first-contact-list) 7. [Understanding Nuvia credits](https://nuvia.ai/en/docs/artigos/14688479-understanding-nuvia-credits) 8. [How to set up your first Smart Funnel in Nuvia](https://nuvia.ai/en/docs/artigos/14489227-how-to-set-up-your-first-smart-funnel) 9. [How to connect LinkedIn to Nuvia](https://nuvia.ai/en/docs/artigos/14489367-how-to-connect-linkedin-to-nuvia) 10. [How to create and launch your first LinkedIn campaign in Nuvia](https://nuvia.ai/en/docs/artigos/15181600-how-to-create-and-launch-your-first-linkedin-campaign) 11. [How to connect WhatsApp to Nuvia](https://nuvia.ai/en/docs/artigos/14489425-how-to-connect-whatsapp-to-nuvia) 12. [How to create and launch your first WhatsApp campaign in Nuvia](https://nuvia.ai/en/docs/artigos/14489458-how-to-create-and-launch-your-first-whatsapp-campaign) 13. [Nuvia glossary of terms](https://nuvia.ai/en/docs/artigos/14580494-nuvia-glossary-of-terms) 14. [How to change your profile photo in Nuvia](https://nuvia.ai/en/docs/artigos/17314015-how-to-change-your-profile-photo-in-nuvia) ## Still need help? Customers reach support through the chat inside the platform. Not a customer yet? Talk to our team. [Talk to support in the platform](https://app.nuvia.ai) [I'm not a customer yet](https://nuvia.ai/en/contact) --- Source: https://nuvia.ai/en/docs/artigos/16161781-how-the-nuvia-trial-period-works