1. [Help](https://nuvia.ai/en/docs) 2. [Channels](https://nuvia.ai/en/docs/colecoes/19378288-channels) 3. [WhatsApp](https://nuvia.ai/en/docs/colecoes/19430943-whatsapp) # WhatsApp Business Coexistence with Nuvia Use the same number in the WhatsApp Business app and in Nuvia at the same time, without losing history or changing numbers. Available on All plans. Who can do it account administrators Updated on August 3, 2026 [WhatsApp](https://nuvia.ai/en/docs/colecoes/19430943-whatsapp) 1. [Understanding WhatsApp rules: 24h and 72h windows and templates](https://nuvia.ai/en/docs/artigos/14575042-understanding-whatsapp-rules-24h-72h-windows-templates) 2. [How to sync Nuvia conversion data with Meta (CAPI)](https://nuvia.ai/en/docs/artigos/15421878-how-to-sync-nuvia-conversion-data-with-meta-capi) 3. [How to migrate a WhatsApp number from another platform to Nuvia](https://nuvia.ai/en/docs/artigos/16414388-migrate-whatsapp-number-from-another-platform-to-nuvia) 4. [How to improve the response rate of WhatsApp campaigns](https://nuvia.ai/en/docs/artigos/14501604-how-to-improve-response-rate-whatsapp-campaigns) 5. [WhatsApp Business Coexistence with Nuvia](https://nuvia.ai/en/docs/artigos/15554165-whatsapp-business-coexistence-with-nuvia) 6. [How to create a Meta Business account](https://nuvia.ai/en/docs/artigos/16548186-how-to-create-meta-business-account) Coexistence (Meta's term) lets you connect the number you already use in the **WhatsApp Business app** to the Nuvia platform, keeping both running in parallel. You keep handling conversations on your phone while Nuvia sends campaigns, scales conversations and runs your Smart Funnels (all on the same number). **Available on:** All plans. **Who can do it:** account administrators. ## What coexistence is Before, connecting WhatsApp to a platform meant choosing: either you stayed in the WhatsApp Business app, or you moved to the API and gave up the app. Coexistence ends that trade-off. With it, your number works on two fronts at the same time: - **WhatsApp Business app**: one-to-one (1:1) conversations on your phone, the traditional way of using the WhatsApp Business app. - **Nuvia (via Meta's WhatsApp Business Platform / Cloud API)**: campaigns at scale, centralized handling in Conversations and automation with Smart Funnels. Messages are mirrored on both sides: what comes in or goes out through the app shows up in Nuvia, and vice versa. ### Why use it BenefitWhat changes in practice **Keep your number** No number change, no starting your contacts from scratch **Keep your history** Up to **6 months** of one-to-one conversations are synced to Nuvia **Scale without losing 1:1** Nuvia handles the volume; you keep handling specific cases on your phone **Continuous service** Conversations pick up where they left off, with AI replying and qualifying 24/7 ### What gets synced StatusItemBehavior with coexistence ✅ **One-to-one (1:1) conversations** Synced, up to 6 months of history; messages mirrored on both sides ✅ **Contacts** Synced, all contacts with a WhatsApp number ❌ **Group conversationsNot** synced. ⚠️ **Older media messages** Synced; media files only from the **last 14 days before connecting.** ### Requirements - A number **already registered in the WhatsApp Business app** (coexistence only works in this direction; a number that's already on the Platform/API can't go back to the app). - WhatsApp Business app version **2.24.17 or later**. - Administrator access in Nuvia to complete the channel connection. Important coexistence was designed for small and medium businesses that already use the WhatsApp Business app consistently. It isn't meant for large operations that have never used the app. ### How to turn on coexistence with Nuvia Activation starts in Nuvia and finishes on your phone, inside the WhatsApp Business app. Have the phone with the app at hand before you start. #### Step 1: Turn on coexistence in Nuvia 1. In the side menu, click the 3 dots on your profile; 2. Select “Settings”; 3. In the side menu, go to “Channels”; 4. On the Channels page, find the number you want to enable; 5. On that number, click the 3 dots and then “Edit”; 6. On the edit page, turn on the “**WhatsApp Coexistence (pilot mode)**“ toggle; 7. Click “Save”. #### Step 2: Activate it in the WhatsApp Business app On your phone, you'll get a message from the **official Meta (Facebook) account** inside WhatsApp Business. Then: 1. Tap **Connect** in the message you received 2. Tap **Connect to the Business Platform** (the option's name in English) 3. Tap **Confirm** to authorize sharing your conversation history with Nuvia 4. **Paste** the verification code you copied in Nuvia Tip sharing the history is optional, but it's what brings your conversations from the last 6 months into Nuvia. Without it, the connection works, but you start without history. #### Step 3 – Wait for the sync 1. The WhatsApp Business app updates on its own and shows that the number is **connected to the Platform;** 2. **Keep the app open** during the sync; it may take a few minutes, depending on the size of your history. ### What changes in the WhatsApp Business app after connecting To stay compatible with the Platform, some app features are adjusted after you turn on coexistence: WhatsApp Business app featureWhat happens after turning on coexistence **Broadcast lists** Turned off; you can't create new ones and existing ones become read-only **Disappearing messages** Turned off in 1:1 conversations **Live location** Turned off in 1:1 conversations **Voice and video calls** No change, they keep working in the app **Business tools (catalog, orders, status)** No change in the app **Messaging tools (greeting, away message, quick replies, labels)** No change in the app ### Best practices to keep the connection - **Don't leave the app idle.** If the main phone stays inactive for about **14 days**, Meta automatically disconnects the number from the Platform. - **Keep the app open during the initial sync**, which may take a few minutes depending on the size of the history. - **Linked (companion) devices:** you can link up to 4. When you turn on coexistence, all of them are unlinked and you can reconnect the compatible ones. WhatsApp for Windows and for WearOS are **not** supported. ### Coexistence costs - Messages sent **from the WhatsApp Business app** remain **free**. - Messages sent **from Nuvia** follow the **billing model set in the plans.** - The **24-hour window** applies to messages sent from Nuvia; outside it, you need an approved template to reopen the conversation. - Messages sent from the app don't open or extend the service window. ### How to disconnect You disconnect from the WhatsApp Business app itself, not from Nuvia: 1. Open **WhatsApp Business** 2. Go to **Settings** > **Account** > **Business Platform** 3. Tap **Disconnect account** ## Frequently asked questions ## Frequently asked questions **Will I lose my conversations when I connect?** No. One-to-one conversations from the last 6 months are synced to Nuvia and stay available in the app. Group conversations aren't synced, but they stay in the app. **Can I keep replying from my phone?** Yes. That's the point of coexistence: you handle 1:1 conversations in the app as usual, and those messages also show up in Nuvia. **Does it work with any number?** Only with numbers that are **already in the WhatsApp Business app**. A number that's already registered on the Platform/API can't turn on coexistence. **How much will I pay?** Sending from the WhatsApp Business app stays free. **What happens if I go days without opening the app?** After about 14 days with the main phone inactive, Meta cuts the connection to the Platform. To avoid this, use the app regularly. **Do broadcast lists stop working?** Yes. After connecting, you can't create new broadcast lists and existing ones become read-only. [PreviousHow to improve the response rate of WhatsApp campaigns](https://nuvia.ai/en/docs/artigos/14501604-how-to-improve-response-rate-whatsapp-campaigns) [NextHow to create a Meta Business account](https://nuvia.ai/en/docs/artigos/16548186-how-to-create-meta-business-account) Was this article helpful? ## Related articles - [How to connect WhatsApp to Nuvia](https://nuvia.ai/en/docs/artigos/14489425-how-to-connect-whatsapp-to-nuvia) - [How to send Nuvia WhatsApp templates straight from a HubSpot workflow](https://nuvia.ai/en/docs/artigos/15879535-send-nuvia-whatsapp-templates-from-hubspot-workflow) - [How to enroll leads/contacts in Nuvia campaigns directly from a HubSpot workflow](https://nuvia.ai/en/docs/artigos/15879734-enroll-contacts-nuvia-campaigns-from-hubspot-workflow) - [How to migrate a WhatsApp number from another platform to Nuvia](https://nuvia.ai/en/docs/artigos/16414388-migrate-whatsapp-number-from-another-platform-to-nuvia) - [What Nuvia syncs with HubSpot and when](https://nuvia.ai/en/docs/artigos/16473526-what-nuvia-syncs-with-hubspot-and-when) [WhatsApp](https://nuvia.ai/en/docs/colecoes/19430943-whatsapp) 1. [Understanding WhatsApp rules: 24h and 72h windows and templates](https://nuvia.ai/en/docs/artigos/14575042-understanding-whatsapp-rules-24h-72h-windows-templates) 2. [How to sync Nuvia conversion data with Meta (CAPI)](https://nuvia.ai/en/docs/artigos/15421878-how-to-sync-nuvia-conversion-data-with-meta-capi) 3. [How to migrate a WhatsApp number from another platform to Nuvia](https://nuvia.ai/en/docs/artigos/16414388-migrate-whatsapp-number-from-another-platform-to-nuvia) 4. [How to improve the response rate of WhatsApp campaigns](https://nuvia.ai/en/docs/artigos/14501604-how-to-improve-response-rate-whatsapp-campaigns) 5. [WhatsApp Business Coexistence with Nuvia](https://nuvia.ai/en/docs/artigos/15554165-whatsapp-business-coexistence-with-nuvia) 6. [How to create a Meta Business account](https://nuvia.ai/en/docs/artigos/16548186-how-to-create-meta-business-account) ## Still need help? Customers reach support through the chat inside the platform. Not a customer yet? Talk to our team. [Talk to support in the platform](https://app.nuvia.ai) [I'm not a customer yet](https://nuvia.ai/en/contact) --- Source: https://nuvia.ai/en/docs/artigos/15554165-whatsapp-business-coexistence-with-nuvia