1. [Help](https://nuvia.ai/en/docs) 2. [Getting Started](https://nuvia.ai/en/docs/colecoes/19377946-getting-started) # Understanding Nuvia credits What credits are in Nuvia, the monthly quota, where to check your balance, costs per lookup type, refunds and history. Available on all plans with an active credit quota. Updated on November 3, 2026 [Getting Started](https://nuvia.ai/en/docs/colecoes/19377946-getting-started) 1. [Quick guide: Nuvia platform overview](https://nuvia.ai/en/docs/artigos/14500951-quick-guide-nuvia-platform-overview) 2. [How to test your agent for the first time at the end of onboarding](https://nuvia.ai/en/docs/artigos/16414196-test-your-agent-first-time-end-of-onboarding) 3. [How the Nuvia trial period works](https://nuvia.ai/en/docs/artigos/16161781-how-the-nuvia-trial-period-works) 4. [How to create your account and log in to Nuvia for the first time](https://nuvia.ai/en/docs/artigos/14489200-how-to-create-your-account-and-log-in-first-time) 5. [How to invite users and build your team in Nuvia](https://nuvia.ai/en/docs/artigos/14489475-how-to-invite-users-and-build-your-team) 6. [How to create your first contact list in Nuvia](https://nuvia.ai/en/docs/artigos/14489491-how-to-create-your-first-contact-list) 7. [Understanding Nuvia credits](https://nuvia.ai/en/docs/artigos/14688479-understanding-nuvia-credits) 8. [How to set up your first Smart Funnel in Nuvia](https://nuvia.ai/en/docs/artigos/14489227-how-to-set-up-your-first-smart-funnel) 9. [How to connect LinkedIn to Nuvia](https://nuvia.ai/en/docs/artigos/14489367-how-to-connect-linkedin-to-nuvia) 10. [How to create and launch your first LinkedIn campaign in Nuvia](https://nuvia.ai/en/docs/artigos/15181600-how-to-create-and-launch-your-first-linkedin-campaign) 11. [How to connect WhatsApp to Nuvia](https://nuvia.ai/en/docs/artigos/14489425-how-to-connect-whatsapp-to-nuvia) 12. [How to create and launch your first WhatsApp campaign in Nuvia](https://nuvia.ai/en/docs/artigos/14489458-how-to-create-and-launch-your-first-whatsapp-campaign) 13. [Nuvia glossary of terms](https://nuvia.ai/en/docs/artigos/14580494-nuvia-glossary-of-terms) 14. [How to change your profile photo in Nuvia](https://nuvia.ai/en/docs/artigos/17314015-how-to-change-your-profile-photo-in-nuvia) On this page 1. What credits are 2. Where to check your balance 3. Monthly quota and renewal 4. Costs per lookup type 5. What consumes credits (and what doesn't) 6. History and transparency 7. Meta spend and Nuvia messages 8. Frequently asked questions **On this page8 sections** 1. What credits are 2. Where to check your balance 3. Monthly quota and renewal 4. Costs per lookup type 5. What consumes credits (and what doesn't) 6. History and transparency 7. Meta spend and Nuvia messages 8. Frequently asked questions Credits are the unit Nuvia uses to charge for lookups in external data sources. **Available on:** all plans with an active credit quota. **Who can do it:** any workspace user (view); adjusting the quota is restricted to administrators. **Path:Main screen** > **Side menu** > **Your name** > **Settings** > **Credits** ## What credits are A credit is the billing unit for lookups Nuvia makes in external data sources. Each lookup has a fixed cost, set by the type of data searched. Today, credits are only consumed by **contact enrichment** in the Lists module, to find email addresses and phone numbers. New paid features using credits may be added in the future. Actions that do **not** consume credits: - Creating or importing lists - Creating campaigns - Sending messages via WhatsApp or LinkedIn - Talking to the AI (Smart Funnels) - Using the standard Search module ## Where to check your balance LocationWhat it shows **Side menu > Credits** Full dashboard: available balance, consumed, refunded, usage percentage and detailed history **Top of the platform (on any screen)** A pill with the available balance and the coin icon (e.g. **1,240 credits**). Clicking it takes you straight to the **Credits and usage** screen **Enrichment panel in Lists** Cost estimate before you confirm an enrichment, and the individual cost per field in the list cells ## Monthly quota and renewal Each workspace has a monthly credit quota. The default quota is **500 credits/month**, but it can be adjusted based on your plan. - The quota is allocated automatically at the start of each monthly period - The period is identified by the year-month format (e.g. 2026-04) - The rollover follows the calendar (first day of the month) - Unused credits do not carry over – the new allocation replaces the previous balance Important unused credits expire at the end of the period. Spread large enrichment jobs across the month so you don't lose balance. ## Costs per lookup type Lookup typeCost per contact **Work email enrichment** 1 credit **Phone enrichment** 10 credits Enriching both fields on the same contact adds up the costs: 11 credits per contact. ## What consumes credits (and what doesn't) SituationConsumes? Enrichment completed with data found Yes – charges the field cost Enrichment completed with a **Not found** result No – the credit is refunded automatically Enrichment completed with a **partial** result Yes – only for the fields actually found Technical failure during execution (timeout, infrastructure error) No – the credit is refunded automatically When a credit is refunded because of a failure, it goes back to the period balance and shows up in the **Refunded** tab of the Credits dashboard. ## History and transparency In **Main screen** > **Side menu** > **Your name** > **Settings** > **Credits ** you'll find the full statement for the workspace. ### Dashboard In the **Dashboard** tab of the **Credits** section, you get a full overview of usage. At the top, you see: - **Available credits** - **Consumed credits** - **Refunded credits** - **Usage by period** Right below are the breakdowns: - **Daily consumption over the last 30 days** - **Consumption by feature** - **Credit health** - **Consumption by user**, so you can see how each user is using credits New location the credit consumption statement moved from the “Consumption history” tab to the end of the **Enrichment** tab. ## Meta spend and Nuvia messages The **Credits and consumption** screen also shows what happens outside enrichment credits, in two tabs: - **Meta:** your spend on Meta messages (cost per template, charged and free messages, and consumption per number), in your account currency, with the monthly projection. - **Nuvia:** the messages and conversations for the period, the distribution of conversations by number of messages, and the list of conversations. This way you track how much you spend with Meta without opening WhatsApp Manager. - The Meta and Nuvia tabs are only shown to administrators. - The custom period goes up to 3 months. - Meta spend is approximate, added up per template and updated every 6 hours. - When the Meta account doesn't allow viewing costs (template analytics turned off, no payment method, or an account used by more than one company), the tab only shows volume and explains why. ## Frequently asked questions ## Frequently asked questions **Do unused credits carry over to the next month?** No. The quota renews at the start of each period and replaces the previous balance. Plan your usage across the month to make the most of your quota. **How do I know how many credits I have left?** Three ways: 1. The compact indicator at the top of the side menu, 2. The **User menu (your name) > Settings > Credits** screen 3. The estimate shown before you confirm an enrichment **How do I increase my workspace's monthly quota?** Contact Nuvia's sales or Customer Success team. Quota adjustments are made by administrators based on your plan. **I spent credits and the enrichment failed. Do I lose them?** No. Technical failures trigger an automatic refund – the credit goes back to your balance and the entry shows as **Refunded** in the history. If you believe a credit was charged by mistake and not refunded, open a support ticket with the date/time of the run. **The enrichment returned “Not found”. Did I pay for nothing?** No. The credit pays for the result, not the lookup. If the enrichment returns no data, the credit is refunded automatically. **Do other Nuvia modules consume credits?** No, only contact enrichment (email and phone) in the Lists module consumes credits. Campaigns, Conversations, Smart Funnels and standard Search don't use this quota. **Why don't I see the Meta and Nuvia tabs?** They are only shown to workspace administrators. If you're an admin and the Meta tab only shows volume, the Meta account isn't sharing costs: check that template analytics is turned on and that a payment method is registered. [PreviousHow to create your first contact list in Nuvia](https://nuvia.ai/en/docs/artigos/14489491-how-to-create-your-first-contact-list) [NextHow to set up your first Smart Funnel in Nuvia](https://nuvia.ai/en/docs/artigos/14489227-how-to-set-up-your-first-smart-funnel) Was this article helpful? ## Related articles - [Understanding LinkedIn rules and limits for campaigns](https://nuvia.ai/en/docs/artigos/14590400-understanding-linkedin-rules-limits-for-campaigns) - [How to enrich contacts in a list](https://nuvia.ai/en/docs/artigos/14688472-how-to-enrich-contacts-in-a-list) [Getting Started](https://nuvia.ai/en/docs/colecoes/19377946-getting-started) 1. [Quick guide: Nuvia platform overview](https://nuvia.ai/en/docs/artigos/14500951-quick-guide-nuvia-platform-overview) 2. [How to test your agent for the first time at the end of onboarding](https://nuvia.ai/en/docs/artigos/16414196-test-your-agent-first-time-end-of-onboarding) 3. [How the Nuvia trial period works](https://nuvia.ai/en/docs/artigos/16161781-how-the-nuvia-trial-period-works) 4. [How to create your account and log in to Nuvia for the first time](https://nuvia.ai/en/docs/artigos/14489200-how-to-create-your-account-and-log-in-first-time) 5. [How to invite users and build your team in Nuvia](https://nuvia.ai/en/docs/artigos/14489475-how-to-invite-users-and-build-your-team) 6. [How to create your first contact list in Nuvia](https://nuvia.ai/en/docs/artigos/14489491-how-to-create-your-first-contact-list) 7. [Understanding Nuvia credits](https://nuvia.ai/en/docs/artigos/14688479-understanding-nuvia-credits) 8. [How to set up your first Smart Funnel in Nuvia](https://nuvia.ai/en/docs/artigos/14489227-how-to-set-up-your-first-smart-funnel) 9. [How to connect LinkedIn to Nuvia](https://nuvia.ai/en/docs/artigos/14489367-how-to-connect-linkedin-to-nuvia) 10. [How to create and launch your first LinkedIn campaign in Nuvia](https://nuvia.ai/en/docs/artigos/15181600-how-to-create-and-launch-your-first-linkedin-campaign) 11. [How to connect WhatsApp to Nuvia](https://nuvia.ai/en/docs/artigos/14489425-how-to-connect-whatsapp-to-nuvia) 12. [How to create and launch your first WhatsApp campaign in Nuvia](https://nuvia.ai/en/docs/artigos/14489458-how-to-create-and-launch-your-first-whatsapp-campaign) 13. [Nuvia glossary of terms](https://nuvia.ai/en/docs/artigos/14580494-nuvia-glossary-of-terms) 14. [How to change your profile photo in Nuvia](https://nuvia.ai/en/docs/artigos/17314015-how-to-change-your-profile-photo-in-nuvia) ## Still need help? Customers reach support through the chat inside the platform. Not a customer yet? Talk to our team. [Talk to support in the platform](https://app.nuvia.ai) [I'm not a customer yet](https://nuvia.ai/en/contact) --- Source: https://nuvia.ai/en/docs/artigos/14688479-understanding-nuvia-credits