1. [Help](https://nuvia.ai/en/docs) 2. [Pipeline and Smart Funnels (AI agents)](https://nuvia.ai/en/docs/colecoes/19377999-pipeline-and-smart-funnels-ai-agents) 3. [Smart Funnels](https://nuvia.ai/en/docs/colecoes/19431085-smart-funnels) # How to feed the Knowledge Center Add text, documents, URLs, and media to the Knowledge Center so the AI agent answers with real information, and learn how to structure and manage that content. Available on All plans Who can do it Admins Updated on August 27, 2026 [Smart Funnels](https://nuvia.ai/en/docs/colecoes/19431085-smart-funnels) 1. [How to create custom skills for the AI agent](https://nuvia.ai/en/docs/artigos/14590394-how-to-create-custom-skills-for-ai-agent) 2. [How to write the agent's goal, knowledge, and communication pillars](https://nuvia.ai/en/docs/artigos/16515436-write-agent-goal-knowledge-communication-pillars) 3. [How to write the instructions for a stage](https://nuvia.ai/en/docs/artigos/16515466-how-to-write-stage-instructions) 4. [Standard stages of a sales funnel: how to design the agent's flow](https://nuvia.ai/en/docs/artigos/16515486-standard-sales-funnel-stages-agent-flow) 5. [How to archive a Smart Funnel by transferring its conversations](https://nuvia.ai/en/docs/artigos/16624949-how-to-archive-smart-funnel-transferring-conversations) 6. [How recent conversation reopening works in the Smart Funnel](https://nuvia.ai/en/docs/artigos/16644378-how-recent-conversation-reopening-works-smart-funnel) 7. [How to feed the Knowledge Center](https://nuvia.ai/en/docs/artigos/14579639-how-to-feed-the-knowledge-center) 8. [How to set up and use Smart Follow-ups in Nuvia](https://nuvia.ai/en/docs/artigos/14580483-how-to-set-up-use-smart-follow-ups-nuvia) The Knowledge Center is the information base the Smart Funnel agent checks during conversations. The more complete and well organized it is, the more the agent answers with real context instead of making things up. This guide shows how to add each type of content, how to structure it for the AI, and how to manage the base day to day. **Available on:** All plans. **Who can do it:** Admins. ## What the Knowledge Center is It's a centralized information base that Smart Funnels check during conversations. When a lead asks a question, the agent searches the Knowledge Center and answers based on facts instead of improvising. For example, the lead asks “What's the price of the Enterprise plan?”. The agent searches the Knowledge Center, finds the price table, and answers with the price and what's included. The Knowledge Center is shared across all Smart Funnels: you fill it once and every agent gets access. ### What you need before you start - Your company's documentation organized (policies, FAQs, pricing, processes) - Links to the relevant content you want to index - Product images, videos, or audio (optional) - Clarity about what can be shared with the AI. If it's confidential, check first ### Content types TypeWhat it is Text Markdown content, editable directly in the platform Document PDF or DOCX file to upload Image Photo, screenshot, or visual Video Demo or tutorial Audio Audio file #### Processing status TypeMeaning Processing The platform is indexing the content Ready Content available for the agent to check Error Processing failed (e.g., corrupted PDF) ### Add Markdown text Editable text is ideal for content that changes often, such as FAQs, policies, and pricing. 1. In the Knowledge Center, click **Add knowledge ** and select **Write manually** 2. Fill in the **Name** (e.g., “Integration FAQ”), which works as an identifier 3. Add a short **Description** of what the content covers (optional, but recommended) 4. Write the content in the editor 5. Click **Create knowledge** Tip Organize the text with headings, lists, and bold. The agent uses the headings to navigate and find the right answer. Use ## for the main sections. #### Example of a well-structured FAQ in Markdown: # Pricing FAQ ## Plans and prices **What is the difference between Starter and Professional?** - Starter: up to 1,000 contacts, 1 user - Professional: up to 10,000 contacts, 3 users - Enterprise: custom, talk to the sales team **Is there a discount for annual payment?** Yes, for those who pay 12 months in advance. ## Onboarding **How long does setup take?** 3 to 5 days for SMB, 2 to 4 weeks for Enterprise. ### Add documents (PDF/DOCX) Documents are great for static content, such as contracts, guides, and whitepapers. 1. Make sure the file is **PDF** or **DOCX** and is 50 MB or less 2. If it's a PDF, confirm it has selectable text, not just a scanned image 3. In the Knowledge Center, click **Add knowledge ** and select **PDF or DOCX** 4. Select the file on your computer 5. Fill in the **Name** and **Description** 6. Click **Upload ** and wait for the status to change to **Ready** (1 to 5 minutes) Important If the status stays at **Error**, the PDF is usually a scanned image with no selectable text. Convert the content to text and add it as **Text**, or generate a PDF with text and upload it again. ### Add media (image, video, audio) Adding media to the Knowledge Center lets the agent understand and reference that content, for example describing an image or using a video transcript to answer. 1. In the Knowledge Center, switch to the **Media center** tab 2. Click the **Add media** button 3. **Select the file** on your computer 4. Enter the **file name and description** 5. Click **Upload** Processing long videos can take longer, up to about 10 minutes. **For the agent to send a file to the contact** (instead of just checking it), set up a media tool. See **How to set up media in the AI agent (mention link)**. ## Frequently asked questions ## Frequently asked questions **How many times a day can I edit an item?** No limit. Each edit is published in real time, and the agent automatically starts checking the latest version. **If I delete content, does the agent still have access to it?** No. After you delete it, the agent no longer checks that content. The history of old conversations still shows what was already said. **Which is better for structured data: Data Table or text?** Use a Data Table for records the agent needs to filter or search (customers, orders). Use text for static reference (policies, FAQs, instructions). Both can coexist. [PreviousHow recent conversation reopening works in the Smart Funnel](https://nuvia.ai/en/docs/artigos/16644378-how-recent-conversation-reopening-works-smart-funnel) [NextHow to set up and use Smart Follow-ups in Nuvia](https://nuvia.ai/en/docs/artigos/14580483-how-to-set-up-use-smart-follow-ups-nuvia) Was this article helpful? ## Related articles - [How to send audio, images, documents and media from the Inbox](https://nuvia.ai/en/docs/artigos/15353019-how-to-send-audio-images-documents-and-media-from-inbox) - [How to write the agent's goal, knowledge, and communication pillars](https://nuvia.ai/en/docs/artigos/16515436-write-agent-goal-knowledge-communication-pillars) [Smart Funnels](https://nuvia.ai/en/docs/colecoes/19431085-smart-funnels) 1. [How to create custom skills for the AI agent](https://nuvia.ai/en/docs/artigos/14590394-how-to-create-custom-skills-for-ai-agent) 2. [How to write the agent's goal, knowledge, and communication pillars](https://nuvia.ai/en/docs/artigos/16515436-write-agent-goal-knowledge-communication-pillars) 3. [How to write the instructions for a stage](https://nuvia.ai/en/docs/artigos/16515466-how-to-write-stage-instructions) 4. [Standard stages of a sales funnel: how to design the agent's flow](https://nuvia.ai/en/docs/artigos/16515486-standard-sales-funnel-stages-agent-flow) 5. [How to archive a Smart Funnel by transferring its conversations](https://nuvia.ai/en/docs/artigos/16624949-how-to-archive-smart-funnel-transferring-conversations) 6. [How recent conversation reopening works in the Smart Funnel](https://nuvia.ai/en/docs/artigos/16644378-how-recent-conversation-reopening-works-smart-funnel) 7. [How to feed the Knowledge Center](https://nuvia.ai/en/docs/artigos/14579639-how-to-feed-the-knowledge-center) 8. [How to set up and use Smart Follow-ups in Nuvia](https://nuvia.ai/en/docs/artigos/14580483-how-to-set-up-use-smart-follow-ups-nuvia) ## Still need help? Customers reach support through the chat inside the platform. Not a customer yet? Talk to our team. [Talk to support in the platform](https://app.nuvia.ai) [I'm not a customer yet](https://nuvia.ai/en/contact) --- Source: https://nuvia.ai/en/docs/artigos/14579639-how-to-feed-the-knowledge-center