1. [Help](https://nuvia.ai/en/docs) 2. [Getting Started](https://nuvia.ai/en/docs/colecoes/19377946-getting-started) # How to connect WhatsApp to Nuvia Connect WhatsApp to Nuvia to use Meta's official channel in your operation. Available on all plans Who can do it all users Updated on September 9, 2026 [Getting Started](https://nuvia.ai/en/docs/colecoes/19377946-getting-started) 1. [Quick guide: Nuvia platform overview](https://nuvia.ai/en/docs/artigos/14500951-quick-guide-nuvia-platform-overview) 2. [How to test your agent for the first time at the end of onboarding](https://nuvia.ai/en/docs/artigos/16414196-test-your-agent-first-time-end-of-onboarding) 3. [How the Nuvia trial period works](https://nuvia.ai/en/docs/artigos/16161781-how-the-nuvia-trial-period-works) 4. [How to create your account and log in to Nuvia for the first time](https://nuvia.ai/en/docs/artigos/14489200-how-to-create-your-account-and-log-in-first-time) 5. [How to invite users and build your team in Nuvia](https://nuvia.ai/en/docs/artigos/14489475-how-to-invite-users-and-build-your-team) 6. [How to create your first contact list in Nuvia](https://nuvia.ai/en/docs/artigos/14489491-how-to-create-your-first-contact-list) 7. [Understanding Nuvia credits](https://nuvia.ai/en/docs/artigos/14688479-understanding-nuvia-credits) 8. [How to set up your first Smart Funnel in Nuvia](https://nuvia.ai/en/docs/artigos/14489227-how-to-set-up-your-first-smart-funnel) 9. [How to connect LinkedIn to Nuvia](https://nuvia.ai/en/docs/artigos/14489367-how-to-connect-linkedin-to-nuvia) 10. [How to create and launch your first LinkedIn campaign in Nuvia](https://nuvia.ai/en/docs/artigos/15181600-how-to-create-and-launch-your-first-linkedin-campaign) 11. [How to connect WhatsApp to Nuvia](https://nuvia.ai/en/docs/artigos/14489425-how-to-connect-whatsapp-to-nuvia) 12. [How to create and launch your first WhatsApp campaign in Nuvia](https://nuvia.ai/en/docs/artigos/14489458-how-to-create-and-launch-your-first-whatsapp-campaign) 13. [Nuvia glossary of terms](https://nuvia.ai/en/docs/artigos/14580494-nuvia-glossary-of-terms) 14. [How to change your profile photo in Nuvia](https://nuvia.ai/en/docs/artigos/17314015-how-to-change-your-profile-photo-in-nuvia) On this page 1. What you need before you start 2. Required Meta data 3. Migrating a number that's already active on another platform (BSP) 4. Frequently asked questions **On this page4 sections** 1. What you need before you start 2. Required Meta data 3. Migrating a number that's already active on another platform (BSP) 4. Frequently asked questions Connecting this channel lets you send campaigns, receive conversations in the inbox and use AI agents for automated customer service. **Available on:** all plans. **Who can do it:** all users. ## What you need before you start Before you start the connection, make sure you have: - A verified Meta Business account - A phone number dedicated to WhatsApp (it can't be linked to another WhatsApp) ## Required Meta data Have the following information at hand: - Phone Number ID - Business ID - WhatsApp Business Account ID (WABA ID) - Business Token Important you can find this data in Meta's developer dashboard, through Meta for Developers, in the WhatsApp Business API section. If you have trouble finding this information, contact Nuvia support. ### Step 1 – Open the channel settings On the platform, go to: **Main Screen > Sidebar > Your Name > Settings > Integrations**. ### Step 2 – Select the channel type In the **Integrations** section, select the **WhatsApp** option and click Add Profile. Read Nuvia's terms of use and check the acceptance box. This step is required to continue with the integration. ### Step 3 – Start the connection with Meta After accepting the terms, click **Connect with Facebook**. A window opens. Log in to your Meta account and complete the required authentication. ### Step 4 – Finish the connection Once authentication is done, the platform connects automatically and the number is linked to the system. ## Migrating a number that's already active on another platform (BSP) If the number you want to connect has already been used on another WhatsApp platform, the connection may fail even if you follow the steps above. This happens because the number is still linked to an old WABA (WhatsApp Business Account), tied to a previous BSP (Business Solution Provider). ### What to check before trying to connect Confirm with whoever manages the old Business Manager (BM): - **Two-factor authentication (2FA)** must be **turned off** for this number. This is the most common reason the connection fails. - **The source WABA** must have an approved status, with no pending issues. If any of these points isn't right, the connection attempt will fail. ### Migration step by step 1. Ask the old provider to release the number (it can take a few days). 2. Turn off 2FA on the previous account (BM) for that number. 3. Reconnect the number following the initial steps, but on a **WABA different from the original** — a new one or one that has never been linked to a BSP. 4. In **Integrations > WhatsApp**, click **Update numbers** so Nuvia reconciles the channel with the new data. **Important:** if the number is reconnected on the same old WABA (the one linked to the previous BSP), the problem may happen again. And **don't delete the channel in Nuvia** during the process — once the channel is deleted, automatic reconciliation (**Update numbers**) stops working. For the full prerequisites, common errors and what to do when the connection fails, see [How to migrate a WhatsApp number from another platform to Nuvia](https://nuvia.ai/en/docs/artigos/16414388-migrate-whatsapp-number-from-another-platform-to-nuvia). ## Frequently asked questions ## Frequently asked questions **What do I need before connecting WhatsApp to Nuvia?** A verified Meta Business account and a dedicated phone number that isn't linked to another WhatsApp. It's also important to have your account data at hand, such as the Business ID and WABA ID. **Do I need to accept any terms before connecting WhatsApp?** Yes. Before you start the connection, you must read and accept Nuvia's terms of use. Without accepting them, you can't continue with the integration. **Can I connect without an account on Meta's platform?** No. To set up the integration, you need a Meta account, because WhatsApp Business authentication is done through that platform. **My number has already been used on another WhatsApp platform. Do I need to do anything different?** Yes. Before connecting, ask the old provider to release the number, turn off two-factor authentication (2FA) on the old account and reconnect the number on a new WABA. Trying to connect on the same old WABA, or on another one that has already been linked to a BSP, results in an error. See the full step by step in [How to migrate a WhatsApp number from another platform to Nuvia](https://nuvia.ai/en/docs/artigos/16414388-migrate-whatsapp-number-from-another-platform-to-nuvia). **I deleted the inbox and reconnected the same number — why didn't the step complete?** This was a bug that has been **fixed**. Before, if your company had already registered that number at some point and the inbox had been deleted, reconnecting the same number through the onboarding wizard didn't recreate the inbox — the WhatsApp connection step was never marked as complete and the number didn't show up on the channels screen. Now the deleted inbox is **reactivated automatically** when you reconnect the same number, and the step completes as usual. A number that already belongs to another company is still not accepted. [PreviousHow to create and launch your first LinkedIn campaign in Nuvia](https://nuvia.ai/en/docs/artigos/15181600-how-to-create-and-launch-your-first-linkedin-campaign) [NextHow to create and launch your first WhatsApp campaign in Nuvia](https://nuvia.ai/en/docs/artigos/14489458-how-to-create-and-launch-your-first-whatsapp-campaign) Was this article helpful? ## Related articles - [How to connect LinkedIn to Nuvia](https://nuvia.ai/en/docs/artigos/14489367-how-to-connect-linkedin-to-nuvia) - [How to sync Nuvia conversion data with Meta (CAPI)](https://nuvia.ai/en/docs/artigos/15421878-how-to-sync-nuvia-conversion-data-with-meta-capi) - [WhatsApp Business Coexistence with Nuvia](https://nuvia.ai/en/docs/artigos/15554165-whatsapp-business-coexistence-with-nuvia) - [How to send Nuvia WhatsApp templates straight from a HubSpot workflow](https://nuvia.ai/en/docs/artigos/15879535-send-nuvia-whatsapp-templates-from-hubspot-workflow) - [How to migrate a WhatsApp number from another platform to Nuvia](https://nuvia.ai/en/docs/artigos/16414388-migrate-whatsapp-number-from-another-platform-to-nuvia) [Getting Started](https://nuvia.ai/en/docs/colecoes/19377946-getting-started) 1. [Quick guide: Nuvia platform overview](https://nuvia.ai/en/docs/artigos/14500951-quick-guide-nuvia-platform-overview) 2. [How to test your agent for the first time at the end of onboarding](https://nuvia.ai/en/docs/artigos/16414196-test-your-agent-first-time-end-of-onboarding) 3. [How the Nuvia trial period works](https://nuvia.ai/en/docs/artigos/16161781-how-the-nuvia-trial-period-works) 4. [How to create your account and log in to Nuvia for the first time](https://nuvia.ai/en/docs/artigos/14489200-how-to-create-your-account-and-log-in-first-time) 5. [How to invite users and build your team in Nuvia](https://nuvia.ai/en/docs/artigos/14489475-how-to-invite-users-and-build-your-team) 6. [How to create your first contact list in Nuvia](https://nuvia.ai/en/docs/artigos/14489491-how-to-create-your-first-contact-list) 7. [Understanding Nuvia credits](https://nuvia.ai/en/docs/artigos/14688479-understanding-nuvia-credits) 8. [How to set up your first Smart Funnel in Nuvia](https://nuvia.ai/en/docs/artigos/14489227-how-to-set-up-your-first-smart-funnel) 9. [How to connect LinkedIn to Nuvia](https://nuvia.ai/en/docs/artigos/14489367-how-to-connect-linkedin-to-nuvia) 10. [How to create and launch your first LinkedIn campaign in Nuvia](https://nuvia.ai/en/docs/artigos/15181600-how-to-create-and-launch-your-first-linkedin-campaign) 11. [How to connect WhatsApp to Nuvia](https://nuvia.ai/en/docs/artigos/14489425-how-to-connect-whatsapp-to-nuvia) 12. [How to create and launch your first WhatsApp campaign in Nuvia](https://nuvia.ai/en/docs/artigos/14489458-how-to-create-and-launch-your-first-whatsapp-campaign) 13. [Nuvia glossary of terms](https://nuvia.ai/en/docs/artigos/14580494-nuvia-glossary-of-terms) 14. [How to change your profile photo in Nuvia](https://nuvia.ai/en/docs/artigos/17314015-how-to-change-your-profile-photo-in-nuvia) ## Still need help? Customers reach support through the chat inside the platform. Not a customer yet? Talk to our team. [Talk to support in the platform](https://app.nuvia.ai) [I'm not a customer yet](https://nuvia.ai/en/contact) --- Source: https://nuvia.ai/en/docs/artigos/14489425-how-to-connect-whatsapp-to-nuvia