Blog category # Customer Service This category is about customer service across channels like WhatsApp, email, website chat and voice. We cover how to organize your conversation queue, split the work between people and AI, decide who handles what and keep each customer's history in one place. You will also find practical advice on response times, tone of voice, support and post-sale care. The articles are meant for service, support and customer success leaders and the teams they run. At Nuvia, this daily work happens in Conversations, the shared inbox where your team and AI agents answer side by side so no message slips through the cracks. [Explore Conversations](https://nuvia.ai/en/features/conversas) [All](https://nuvia.ai/en/blog) [AI Agents](https://nuvia.ai/en/blog/category/ai-agents) [Customer Service](https://nuvia.ai/en/blog/category/customer-service) [Prospecting](https://nuvia.ai/en/blog/category/prospecting) [Sales and Marketing](https://nuvia.ai/en/blog/category/sales-and-marketing) [Nuvia News](https://nuvia.ai/en/blog/category/news) ## Customer Service articles Customer ServiceOct 28, 2026 ### WhatsApp Business API Pricing 2026: Rates + AI Agent Costs WhatsApp Business API pricing 2026: $0.025 per marketing message and $0.0034 per utility in the US, plus what a WhatsApp AI agent costs. Rates by country. Customer ServiceApr 7, 2026 ### Omnichannel: channel integration to boost B2B sales Learn what omnichannel means and how to connect WhatsApp, email, chat and phone in one operation to serve customers better and sell more in B2B. --- Source: https://nuvia.ai/en/blog/category/customer-service